14 | Section 1 General Information ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ----------------- Monarch SE 2004
Only by ensuring your confidence and satisfaction with our products and
services can we have continued success as a manufacturer of motorhomes. We
believe a good relationship with our customers is just as important as improving the
technical excellence of our products. Your authorized dealer is pleased to help you
with instructions about your motorhome and to offer service when you need it. If
problems remain after you have consulted your dealer you are invited to contact
our Consumer Service Department. Please have all pertinent information (serial
numbers, model number, etc.) when calling. We will work with the dealer and see
that every attempt to resolve the matter is made.
Customer Service Department
91320 Coburg Industrial Way
Coburg, Oregon 97408
877-466-6226
If you believe that your motorhome has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National Highway
Traffic Safety Administration (NHTSA) in addition to notifying Monaco. If
NHTSA receives similar complaints, it may open an investigation, and if it finds that
a safety defect exists in a group of motorhomes, it may order a recall or remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer or Monaco. To contact NHTSA you may either call the
Auto Safety Hot line toll-free at 1-800-424-9393 (or 1-202-366-0123 in the
Washington D.C. area) or write to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington, DC 20590
www.nhtsa.dot.gov
Your motorhome has been manufactured to the highest quality and standards by
factory trained personnel. Quality inspections are performed throughout the
manufacturing process of your motorhome. The motorhome has been carefully
and almost completely hand assembled in our factory. Prior to the motorhome
arriving at the dealership, all systems have been carefully tested and inspected to
ensure optimum performance. The necessary forms and required manuals have
been placed in the motorhome at the time of shipment to the dealership.
TAKING DELIVERY
Monaco
Responsibilities
REPORTING
SAFETY DEFECTS
CUSTOMER
RELATIONS
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