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The dealer must perform additional pre-delivery inspections and system
checks, assist in the customer’s understanding of the Limited Warranty and assist
in completing any necessary forms. They must do a customer orientation to the
motorhome, its systems, components and their operation.
The dealer should also ensure the customer receives a complete Owner’s
Packet with warranty cards and registrations for the motorhome and for separately
warranted products, including detailed operating and maintenance instructions.
The dealer is responsible for performing a review of the Limited Warranty provi-
sions with the customer, while stressing the importance of mailing warranty cards
and registrations to the manufacturers within the prescribed time limit to avoid
loss of warranty coverage. They must assist the customer in completing these
forms and locating serial numbers. They should request that the customer read all
warranty information when possible and explain any provision not clearly
understood.
The dealer should instruct the customer on how to obtain local and out-of-town
service on the motorhome and its various individual warranted components,
whether the service is warrantable or out of warranty.
As a new motorhome owner you are responsible for regular and proper main-
tenance. This will help you prevent conditions arising from neglect that are not
covered by your Monaco Coach Limited Warranty. Maintenance services should
be performed in accordance with this Owner’s Manual, and any other applicable
manuals. As the owner, it is your responsibility and obligation to return the
motorhome to an authorized dealer for repairs and service (see the Limited
Warranty). Since the authorized dealer where you purchased your new motorhome
is responsible for its proper servicing before delivery, and has an interest in your
continued satisfaction, we recommend that Inspection, Warranty and Maintenance
Services be performed by the dealership. We suggest that you take your new
motorhome on a weekend shakedown before leaving on an extended trip.
Know when to take your motorhome in for service. Give some thought to the
appointment time. There are several things to consider when selecting a time for
service. Location of the service center and the time of year can be a major issue.
Monday and Friday are busy days for most dealers. Therefore, it makes sense to
make a mid-week appointment whenever possible. Ask your dealer if additional
time is needed for check in and completion of paperwork.
SERVICE
SUGGESTIONS
Customer
Responsibilities
Dealer
Responsibilities
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