16 | Section 1 General Information ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ----------------- Monarch SE 2004
If you are having warranty work done, be sure to have your warranty
registration papers with you. All work to be performed may not be covered by the
warranty; be sure to discuss additional charges with the service manager. Keep a
maintenance log of your motorhome service history. This can often provide a clue
to the current problem.
Make a written list of specific repairs needed. It is important the service man-
ager be aware of all previous work which has been done on your motorhome. For
example: if the motorhome has been repaired due to an accident. While this may
not seem important, it could have a significant effect on the dealer’s diagnosis of a
problem.
Don’t leave a list of 20 items to be serviced and expect to have the motorhome
back by 5:00 p.m. If you list a number of items, and must have your motorhome
back by the end of the day, discuss the situation with the service manager and list
items in order of priority. Some items may not be able to be repaired due to work
loads or parts availability. Expect to make a second appointment for work not
completed or for the long, drawn-out repair item.
Please don’t be offended when you are told you cannot watch the work being
done. Many service area insurance requirements forbid the admission of customers
into the service work area.
Check out the service or repair job when you pick up your motorhome and
notify the service manager of any dissatisfaction. If circumstances prevent
returning for immediate corrective work, make an appointment as soon as possible.
No Looking Over
the Technician’s
Shoulder
Inspect the Work
Properly
Be Reasonable
With Your
Requests
Prepare a List
Prepare for the
Appointment
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