APPENDIX A
52
Troubleshooting Chart (Continued)
Screen Message or Problem Cause Correction
Treadmill does not respond to
the ON command from X-Scribe
Equipment powered up in wrong
sequence.
Treadmill power switch off, or
treadmill cable not properly attached.
Emergency stop switch is engaged.
Treadmill settings are incorrect.
Turn treadmill OFF using Softkey
menu. Turn power to the treadmill
OFF. Wait one minute and turn
power back ON. Proceed with test.
Secure the treadmill to X-Scribe
cable connections. Turn treadmill
main power switch ON. (Switch is
located at the base of the treadmill
hood, left side.)
Reset emergency stop switch by
turning clockwise one-quarter turn.
Reset X-Scribe.
Set treadmill to proper setting for
corresponding treadmill.
Z-fold writer paper out, light on
Z-fold writer not printing
Uneven printing of ECGs or
reports
Paper jammed.
No paper in tray.
Open writer door.
Printer head needs cleaning.
Open writer cover and remove
jammed paper.
Insert new packet of paper in tray.
See if writer door is latched.
Refer to printer head cleaning
instructions in Appendix F.
Treadmill belt starts to slip When loose it can shift. Tighten adjustment bolts on both
sides until slippage stops.
ECG Front-End Error – Can’t
Proceed
The MMM device is not correctly
connected.
Incorrect Power Savings settings.
Disconnect the USB cable from the
PC. Reconnect the USB cable to the
PC. The system emits a confirmation
beep.
Restart the PC. Should rebooting the
system fix the problem, it is likely that
system has incorrect Power Saving
settings. Try the following:
1) Close the X-Scribe application.
2) Select “Start”, “Settings”, then
“Control Panel”.
3) Double click on “Power
Management” icon.
4) If displayed, set “Stand-by”
setting to “Never”.
5) Click OK and close all open
Windows.
6) Reboot system.
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