1.7 Regulatory Information
BEFORE USING THIS device, READ the Product Regulatory, Safety & RF Exposure Guide (PN MN001458A01-A)
included with this package.
1.8 Service Information
If you have a problem with your equipment, contact Motorola Solutions Global Customer Support Center for your
region. Contact information is available at: http://www.motorolasolutions.com/support. You can also call
1-800-323-9949 for support and select option 6 for PS LTE infrastructure and devices. When contacting support, have
the following information available:
•
Serial number of the unit (found on manufacturing label)
• Model number or product name (found on manufacturing label)
• Software type and version number
Figure 1: Manufacturing Label
Motorola Solutions responds to calls by e-mail, telephone or fax within the time limits set forth in support
agreements.
If your problem cannot be solved by Motorola Solutions Global Customer Support Center, you may need to return
your equipment for servicing and will be given specific directions. Motorola Solutions is not responsible for any
damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can
possibly void the warranty. Remove the CRYPTR card or microSD card and SIM card before shipping.
If you purchased your product from a Motorola Solutions business partner, contact that business partner for support.
22 | About this Guide
Send Feedback | February 2015 | MN001456A01-A
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