Maintenance & Troubleshooting 6 - 11
Cables
Magnetic Stripe Reader
Table 6-7
Troubleshooting the Cables
Symptom Possible Cause Action
EDA battery is not
charging.
EDA was
disconnected from
AC power too
soon.
Connect the power cable correctly. Confirm main battery is
charging under
Start > Settings > System > Power. The standard
capacity battery (1900 mAh) fully charges in less than four
hours. The extended capacity battery (3800 mAh) fully charges
in less than eight hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The EDA is not
fully attached to
power.
Detach and re-attach the power cable to the EDA, ensuring it is
firmly connected.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Cable was
disconnected from
EDA during
communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or
configured
properly.
Perform setup as described in the MC70 Integrator Guide.
Table 6-8
Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR cannot read
card.
MSR removed
from EDA during
card swipe.
Reattach MSR to EDA and reswipe the card.
Faulty magnetic
stripe on card.
See the system administrator.
MSR application is
not installed or
configured
properly.
Ensure the MSR application is installed on the EDA.
Ensure the MSR application is configured correctly.
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