Electra Elite IPK II Document Revision 1
Conference 2 - 225
Conference
Description
Conference lets an extension user add additional inside and outside callers to their conversation. With
Conference, a user may set up a multiple-party telephone meeting without leaving the office. The CPUII
provides 64 Conference circuits, allowing any number of internal or external parties to be conferenced
together up to a limit of 32. This means that one extension can conference up to 31 internal and/or
external parties together (the originator would be the 32nd party reaching the maximum of 32). While
this Conference call is active, another user can use initiate a separate Conference also up to the limit of
32 parties, or any number a conferences can be initiated with any number of parties (up to 32) until all 64
conference circuits are all busy.
Conditions
Each block assigned in Program 10-07 for Conversation Recording reduces the number of
blocks available for ADA Recording, ACD Agent Auto Call Recording, and ACD Supervisor
Monitor.
An ADA module is required for speech recording.
Call Arrival (CAR) Keys (virtual extensions) do not support Conference Programmable
Function keys nor can they be used to add a call to a Conference.
Split allows a user to alternate (i.e., switch) between their callers in Conference. This will
allow a dispatcher, for example, to control a telephone meeting between themselves, a
customer and a service technician. The dispatcher can meet together with all parties,
privately set up a service strategy with the technician and then meet again to set the
schedule.
Split cycles through the Conference in the same order in which the Conference was initially
set up. If a user places an outside call, conferences extension 101 followed by extension
102, Split will cycle from the trunk, to 101 and finally to 102. The Split cycle then repeats.
If a user’s extension has Barge In capability enabled, they can also Barge In on an
established Conference. This permits, for example, an attendant or supervisor to join a
Conference in an emergency. It also allows a co-worker to leave a conference – and then
rejoin the telephone meeting when it is convenient to do so.
A Class of Service option is available which will allow or deny an extension user from
automatically setting up a Conference/Tandem Trunking call upon hanging up the
telephone.
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