Electra Elite IPK II Document Revision 1
Answer Hold 2 - 41
Answer Hold
Description
Answer Hold allows a multiline terminal user to press the flashing Answer key to answer an incoming
ringing call or and Camp-on call. When the multiline terminal user is already answering a call, the first
call is automatically placed on hold, depending on the user’s setting in Program 15-02-06.
Conditions
When multiple incoming calls activate the Answer key LED, the LED continues to flash until
all calls are answered.
Use Program 15-02-06 (Normal Hold, Exclusive Hold) to set the type of Hold key to be
used. (Default = Normal Hold)
For calls placed in a Park Group, the LED will blink fast (green).
For calls placed in a Park Group by another user, the LED will blink slow (red).
The Answer Hold feature does not function for incoming internal calls.
CO/PBX incoming calls, not assigned to ring or assigned to another ring group, will not
activate the Answer Hold feature.
If the direct trunk appearance key is not assigned when all Call Appearance Keys are in
use, the next incoming call cannot be answered.
Default Settings
Normal Hold
System Availability
Terminals
Any Multiline Terminal
Required Component(s)
Not Applicable
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