NEC ELECTRA ELITE IPK II - Unified Messaging

Unified Messaging 2 - 863
U
Unified Messaging
Description
The EliteMail CTI LX and EliteMail CTI LX Lite Voice Processing systems, using the Electra
Elite IPK II system and a Local Area Network, provide Unified Messaging services for voice,
fax and e-mail messages with access at either the desktop PC or the telephone. Unified
Messaging lets the PC control telephone calls and information about each inbound and
outbound call. Both systems include the basic EliteMail CTI TeLANophy
® Module.
Basic EliteMail CTI LX and EliteMail CTI LX Lite TeLANophy Module Features
J ViewMail
®
with Live Record Module
All voice and fax messages are visible at a glance on the PC screen and can be sorted
in any order. An intuitive Microsoft
® Windows interface shows the sender name,
subject, and the date and time messages were sent so the user can quickly prioritize
them and respond immediately.
J ViewCall
®
Plus
All inbound and outbound calls can be controlled from your PC. Outbound call control
requires a TAPI adaptor on the user telephone. By managing calls on the PC instead of
the telephone, View Call Plus lets you communicate more easily with people inside and
outside the office. Three integrated windows are provided to control telephone calls, log
all telephone activity, and manage data about each call. With a click of the mouse you
can take a call, ask a caller to hold, route the call to another extension, or send the call
to voice mail.
Optional EliteMail CTI LX TeLANophy Module Features
J ViewFax
®
This works in View Mail to display faxes on screen and lets you send them to any
printer. When a fax is received, a fax icon is displayed next to the message in View Mail.
Double click to open the message, and press the play button to listen to any voice
annotation sent with the fax. Fax ports are built-in on the EliteMail CTI LX and are
activated as a system option. Up to four Fax ports can be enabled on the EliteMail CTI
LX.
J Hospitality Package
The Hospitality package is used specifically by hotels and resorts to provide guests with
personal, accurate, and timely messages. Features include personal greetings, security
codes, guest directory, and wake up calls. This feature also supports Property
Management System (PMS) integration.