Electra Elite IPK II Document Revision 1
Hotline 2 - 449
Hotline
Description
Hotline gives a multiline terminal user one-button calling and Transfer to another extension (the Hotline
partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer
calls to each other just by pressing a single key.
The Hotline feature has two applications.
J
Hotline (Hotline partner)
J
Ringdown Extension, Internal/External (Refer to Ringdown Extension, Internal/External on page
2-711.)
In addition, the Hotline key shows the status of the partner’s extension.
There are 512 internal Hotline extensions available.
Conditions
An extension user cannot use Hotline to pick up a call ringing their partner’s extension.
If a station is an ACD agent, the Hotline key blinks to indicate the ACD agent’s status.
Hotline keys can be assigned to the DSS consoles.
Hotline does not override Do Not Disturb.
Hotline always follows the Handsfree Answerback/Forced Intercom Ringing mode set at
the called extension. The Hotline caller can override the setting, if desired.
External Hotline will automatically dial a telephone number or Speed Dial – System/Group/
Station number when the handset is lifted.
If the partner’s extension is busy, Hotline does not automatically activate Off-Hook
Signaling.
When the key is . . . The extension is . . .
Off Idle
On Busy or ringing
Fast Flash DND - All calls (option 3) or Intercom calls (option 2)
Double Wink On ACD Agent logged onto the group
Wink Off ACD Agent logged off
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