Document Revision 1 Electra Elite IPK II
2 - 56 Automatic Call Distribution (ACD)
ACD Group as Overflow Destination
The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring
Group or to voice mail using Program 41-09-01. When Program 41-08-02: ACD Overflow Destination
has the ACD Overflow Destination set to '65', the system will overflow the call to the ACD Group
programmed in Program 41-09-01. (The system will not allow you to program an ACD group with that
ACD group as the overflow.) If, while the call is ringing, the extension where the call was transferred
becomes available, both the extension and the overflow ACD group ring.
Conditions
If defined in Program 22-11-03, DID calls in queue will display the trunk name with the
Queue Status feature.
When Program 12-07-01 is customized, an agent’s display will not indicate the WAIT ACD
LOGIN status, however an agent may still log in.
Conversation Recording is programmed on a system-wide basis - it is not ACD
feature-specific.
Refer to the Electra Elite IPK II ACD Manual for additional information.
Default Setting
Refer to the Electra Elite IPK II ACD Manual.
System Availability
Terminals
All Terminals
Required Component(s)
ACD Software License
Related Features
Direct Inward Dialing (DID)
Night Service (Universal Night Answer)
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