Document Revision 1 Electra Elite IPK II
2 - 874 Uniform Call Distribution (UCD)
If all members of the UCD (Department) group are busy, an incoming or transferred call to the group’s
pilot number will queue for an available member. Each group has a queue that can hold any number of
waiting calls. If a display telephone is waiting in queue, the user will see: WAITING (group name). If a
transferred call in queue is an outside call, and the system has a DSP daughter board installed with the
VRS compact flash, the queued caller will hear, “Please hold on. All lines are busy. Your call will be
answered when a line becomes free.”
The VRS can also transfer calls to UCD (Department) groups . Refer to the Voice Response System
(VRS) on page 2-943 feature for more information on setting up the VRS.
The system prevents hunting to a UCD (Department) group extension if it is:
J
Busy on a call
J
In Do Not Disturb
J
Call Forwarded
J
Logged Out
Conditions
When a DIL rings to a UCD (Department) groups, the DIL may follow overflow
programming (Programs 22-01-04 and 22-08-01).
If an extension has Call Forwarding set, the system will not hunt to the forwarded
extension.
Default Setting
Disabled
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