Electra Elite IPK II Document Revision 1
Voice Mail Integration (Analog) 2 - 915
20-11-01 Class of Service Options (Hold/Transfer Service) - Call Forward Immediate
20-11-02 Class of Service Options (Hold/Transfer Service) - Call Forward Busy
20-11-03 Class of Service Options (Hold/Transfer Service) - Call Forward No Answer
20-11-04 Class of Service Options (Hold/Transfer Service) - Call Forward Dual Ring
20-11-05 Class of Service Options (Hold/Transfer Service) - Call Forwarding with Follow Me
20-11-12 Class of Service Options (Hold/Transfer Service) - Call Forwarding Off-Premise
It is recommended that these options be set to off (0) for the voice mail COS.
20-13-01 Class of Service Options (Supplementary Service) - Long Conversation Alarm
20-13-05 Class of Service Options (Supplementary Service) - Intercom off-hook Signaling
20-13-06 Class of Service Options (Supplementary Service) - Automatic off-hook Signaling
20-13-07 Class of Service Options (Supplementary Service) - Message Waiting
20-13-16 Class of Service Options (Supplementary Service) - Barge-In, Receive
20-13-28 Class of Service Options (Supplementary Service) - Allow Class of Service to be Changed
20-13-35 Class of Service Options (Supplementary Service) - Block Camp On
It is recommended that these options be set to off (0) for the voice mail COS.
20-13-13 Class of Service Options (Supplementary Service) - Continued Dialing
Enable Continued Dialing (1) for all extensions that will dial Voice Mail features.
24-02-02 System Options for Transfer - MOH or Ringback on Transferred Calls
Use this option to enable (0) or disable (1) MOH on Transfer. If enabled (0), a transferred caller
hears Music on Hold while their call rings the destination extension. If disabled (1), a transferred
caller hears ringback while their call rings the destination extension. For this option to work with
voice mail, the transferred call must be an unscreened transfer.
Assign Trunks As Automated Attendant Trunks - Method 1
22-02-01 Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to ring into Voice Mail as a Direct Inward Line
(DIL).
22-07-01 DIL Assignment
Assign the master/pilot number of the voice mail group from Program 11-07-01 as the DIL
destination. If all Voice Mail ports are in the same unique Extension (Department) Group (see
Program 16-02 above), the DIL will ring another Voice Mail port if its assigned port is busy.
Assign Trunks As Automated Attendant Trunks - Method 2
22-02-01 Incoming Call Trunk Setup
Assign Service Type 0 to each trunk you want to ring into Voice Mail as a normal line.
22-04-01 Incoming Extension Ring Group Assignment
Assign Ring Group 102 for an In-Skin/External Voice Mail, or 103 for a Central Voice Mail as the
destination.
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