Your
satisfaction and goodwill are
important to your dealer and Oldsmobile
Division. Normally, any problems that
concern the
sales
transaction
or
the
operation of your
car
will be handled by
your dealer's
Sales
or
Service Departments.
Sometimes, however, despite the best
intentions
of
all
concerned,
misunderstandings can occur.
If
your
problem has not been handled
to
your
satisfaction,
we
suggest
you follow these
steps:
.
STEP
ONE-
Discuss your problem with a
member
of
dealership management. Com-
plaints can often
be
quickly resolved at
that level.
If
the problem has already been
reviewed with the
Sales
Manager
or
Service
Manager, contact the Dealer or the General
Manager.
STEP
TWO-Contact the Oldsmobile Zone
Office closest
to
you listed on the
following
page
(or in Canada, contact the
Owner
Assistance
General Motors Zone Office).
If
your
problem cannot be quickly resolved by the
dealership without further help, contact
the Zone's Customer Service Department
and provide them with:
• Your name, address, telephone number
•
Vehicle Identification Number*
• Dealer's name and location
• Vehicle's delivery date and
mileage
• Nature
of
problem
STEP
THREE-Contact the Customer Ser-
vice
. Area Manger, Oldsmobile Division,
lansing,
Michigan
48921, Phone (517)
373-5546. (In Canada contact the
Cus-
tomer Services Representative, o
shawa
,
Ontario,
LlJ
5Z6,
Phone
[416]
644-6224.) The representative will
review
all
the facts involved. Then,
if
it
is
felt that
some further action can be taken, the Zone
will be
so
instructed. In any case, your
contact will be acknowledged providing
Oldsmobile's position in the matter.
When
contacting the Zone or Central
Office, please bear in mind that your
problem will likely be resolved
in
the
dealership, using the dealer's facilities,
equipment and personnel.
So
it is suggested
that you follow the above steps
in
sequence when you have a problem.
Your purchase
of
an Oldsmobile product
is
greatly appreciated by
both
your dealer
and Oldsmobile.
We
want
to
help you in
any way
we
can
to
make sure you are
completely satisfied with your car.
*Available from vehicle registration or title, or
the plate attached to the left
top
of
the
instrument panel and visible through the
wind·
shield.
83
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