Appendix B
Troubleshooting
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without PAX prior written permission.
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A.2 Debit Card Receipts Template
Items in blue & bold are conditionally optional. If not given, these items should not be printed.
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Editable. [Merchant Settings –Edit Header – Header Text 1]
Editable. [Merchant Settings –Edit Header – Header Text 2]
Editable. [Merchant Settings –Edit Header – Header Text 3]
Editable. [Merchant Settings –Edit Header – Header Text 4]
Editable. [Merchant Settings –Edit Header – Header Text 5]
Host Logo which is from broad pos server.
Print this mark only when the POS terminal is in DEMO MODE
Terminal ID of the POS terminal, Terminal ID value should be blank if POS terminal is in
Demo Mode.
Print the current date and time
Legal Value: [Debit Sale| Debit Refund]
Transaction Number is incremental, do not print if it is a duplicated transaction.
Server ID and name [Merchant Settings – Additional Prompts –Server ID Mode] Void trans
don’t require.
Invoice # [Merchant Settings – Additional Prompts –Invoice Mode]
Number of table Only supported in Restaurant Industry. [Merchant Settings – Additional
Prompts – Table Mode]
Number of Guests. Only supported in Restaurant Industry. [Merchant Settings – Additional
Prompts – Guest No. Mode]
Amount of tip 1, if enabled. Tip name should be printed to replace “Tip 1”
Amount of tip 2, if enabled. Tip name should be printed to replace “Tip 2”
Amount of tip 3, if enabled. Tip name should be printed to replace “Tip 3”
Cash Back amount [Merchant Settings – Additional Prompts – Cash Back Prompt]
Merchant Fee [Merchant Settings – Merchant Fee]
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Total amount (Do not print if only one amount exists)
Reference Number (do not print if null)
Print “APPROVED OFFLINE” in demo mode
Message available only when host provides
Message available only when host provides
Message available only when host provides
Print this line if it is a duplicated transaction.