Appendix B
Troubleshooting
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without PAX prior written permission.
236
General Troubleshooting, Continued
Wrong Auth No, Try Again. (Auth No must be 6 digits only.)
Verify then enter the correct authorization number.
ZIP code format was not correct, must be 5 or 9 digits long.
Incorrect ZIP, Try Again. (ZIP code must be 5 or 9 digits only.)
The incorrect number of digits was entered three times when the Zip code was
requested. Try the transaction again; enter either 5 or 9 digits when the ZIP code
is requested.
The terminal appears to be locked up; pressing the MENU key does nothing.
Terminal needs to be reset.
Remove power source from terminal. (Unplug from current. If terminal has
battery option, power terminal off.)
The terminal will be reset.
The display is a line of black boxes.
The terminal needs to be repaired.
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