11:3
Maintenance
Problem/cause Remedy
General problems
Bobbin alarm does not work? Clean lint from bobbin area and use only the
original PFAFF® bobbins approved for this model.
Thread snips does not cut the thread?
Remove stitch plate and clean lint from bobbin
area.
Enable automatic thread snips in the Settings menu.
Fabric does not move? Make sure that machine is not set in free-motion
mode in the Settings menu.
Wrong stitch, irregular or narrow stitch? Deactivate twin needle or stitch width safety in the
Settings menu.
The needle breaks? Insert needle correctly as described in chapter 2.
The machine will not sew? Check that all plugs are securely plugged into the
machine and into the wall socket.
Push bobbin winder lever to sewing position.
The PFAFF® HD screen is turned off? Touch the screen to activate.
Turn off screen saver in the Settings menu.
Icons on the screen are not activated when
touched?
Calibrate the screen. Calibrate is found in the
Settings menu.
The sewing and embroidery machine screen and/
or function buttons do not respond to touch?
The sockets and function buttons on the machine
can be sensitive to static electricity. If the screen
does not respond to touch, turn the machine OFF
and then ON again. If the problem persists, contact
your authorized PFAFF® dealer.
The machine skips stitches
Did you insert the needle properly? Insert needle correctly as described in chapter 2.
Did you insert a wrong needle? Use needle system 130/705 H.
Is the needle bent or blunt? Insert a new needle.
Did you thread the machine properly?
Check how the machine is threaded.
Is the correct presser foot used? Attach correct presser foot.
Is the needle too small for the thread? Change the needle.
Is the fabric moving up and down with the needle
when free-motion sewing or embroidering?
Reduce the presser foot height in the Settings menu.
Needle thread breaks
Did you insert the needle properly? Insert needle correctly as described in chapter 2.
Did you insert a wrong needle?
Use needle system 130/705 H.
Is the needle bent or blunt? Insert a new needle.
Did you thread the machine properly?
Check how the machine is threaded.
Is the needle too small for the thread? Change the needle to the proper size for the thread.
Are you using poor thread with slubs or thread
which has become dry?
Change to a new higher quality thread purchased
from an authorized PFAFF® dealer.
Troubleshooting
In this troubleshooting guide you will fi nd solutions to the problems you may have with your machine.
For further information please contact your local authorized PFAFF® dealer who will be happy to help
you.
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