XF Camera System Manual |
General Conditions
Subject to the terms contained here
and below, Phase One warrants the
mentioned products manufactured
by Phase One against defects in
materials and workmanship for a
period of 5 years from the date of
purchase, covering parts and labor for
repairs.
This warranty gives you specific
legal rights and you may have other
rights that vary from region to
region. You are urged to verify
whether any additional rights may or
may not exist dependent upon your
jurisdiction. However, Phase One
shall not be liable for consequential
damages or loss of data. During the
warranty period, Phase One
undertakes at its discretion to repair
or replace defective items at no
charge to the customer, when such
defects are reported to Phase One
within the warranty period, and the
defective part(s) are returned to
Phase One no later than 30 working
days after expiry of the warranty
period. The customer shall cover the
cost of transportation to Phase One
and Phase One shall cover the
transportation costs for returning
the products after repair.
The warranty is limited to the repair
or replacement of the faulty part.
The warranty does not cover faulty
items, where the customer or a third
party has attempted without
authorization from Phase One to
make alterations or repairs, or if the
fault is caused by any other
circumstances or equipment than
the Products themselves or if it is
determined that the cause of a
failure is the result of customer
action or neglect (e.g., dropping or
other accident), in which case all
costs will be invoiced to the
customer. The warranty shall cover
only such defects that are due to
faulty materials or workmanship.
Phase One carries no responsibility
for any indirect loss, e.g.
consequential loss; loss of profit; loss
of data; additional costs etc. as a
consequence of deficiencies in
Phase One’s deliveries.
Phase One shall have no obligation
to make repairs or replacements
required through normal wear and
tear or necessitated in whole or in
part by catastrophe, fault or
negligence of the user, improper or
unauthorized use of or attempt to
repair the Products by user or
others, or by causes external to the
products of part thereof such as, but
not limited to, power failure or
unusual environmental conditions.
Procedure for Warranty Repairs
Upon experiencing a problem with a
Phase One product, an authorized
Phase One Dealer must be
contacted by you to assist you in
troubleshooting the problem and if
necessary in obtaining a Return
Merchandise Authorization (RMA)
number from Phase One. Upon
receipt by Phase One, Phase One
reserves the right to determine and
will determine whether the problem
lies within the warranty. When you
deliver the product to the Dealer,
you must bring the original purchase
information and serial numbers,
including a copy of the sales invoice.
The product must be shipped for the
attention of the RMA number.
Shipping costs to Phase One for
RMA warranty repair are borne by
you, and any damages in shipping
will be billed to you. We recommend
that you obtain insurance to cover
potential damages during
transportation. RMA numbers are
only valid for four (4) business days
from the date of issuance so you
must ship within that period. If a
product is returned to Phase One (a)
without an RMA number from Phase
One; or (b) beyond the four (4)
business day period; or (c) without
proper packaging, Phase One retains
the right to refuse delivery of such
return and thereby to void the
warranty. Thus, we suggest that you
exercise great care in this process. If
the product is within warranty,
shipping costs in connection with
the shipping of the repaired product
to you will be borne by Phase One.
Otherwise shipping costs are borne
by you. If you are having image
quality problems, you should always
enclose image samples so that
Phase One can determine the reason
underlying the problem you believe
you are having. All repairs
completed within warranty are
covered by a normal 90-day
guarantee or the balance of the
original or extended warranty,
whichever is longer. Repairs
completed outside warranty are
covered by six (6) months warranty
on the repaired part.
5 Year Uptime Guarantee – General
Conditions
Using the Uptime Guarantee you
may request a component loan unit
be sent to you within 24 hours*. We
will ship the loan unit to you using
next business day morning service
at our expense.
Phase One allows you one (1) business
day to verify the operation of the
loan unit and return the defective
product to Phase One.
If the defective product is not
returned within one (1) business
day, a penalty fee of USD250 /
EUR200 per day for using the loan
unit will be invoiced.
Under the Digital Lifetime Warranty
and Uptime Guarantee, a Digital
Back loan unit will be available as
long as the repair lasts.
After the repaired product is
returned to you, the loaned product
must be returned to Phase One.
Instructions for shipping the loaned
product will be included with your
repaired product. Shipping and
insurance costs in connection with
the shipping of the repaired product
to you will be borne by Phase One.
Return shipping costs of the loaned
product are borne by you and must
be made within 48 hours after
delivery of the repaired product.
Failure to return the loaned product
in a timely manner will result in
Phase One invoicing for the loaned
product in accordance with our
current list price.
*Uptime Guarantee might be
impractical to achieve due to
heavily enforced tax regulations, in
some countries. Phase One will not
be liable for carrying out the Uptime
Guarantee shipments to countries
where such taxation is enforced.
Please ask you Phase One
representatives if you are in doubt.
Coverage of Warranty
This Warranty is the complete and
exclusive statement of warranty
coverage, and it supersedes all prior
oral, written, express or implied
proposals and communications
pertaining to the subject matter
hereof. ALL EXPRESSED OR
IMPLIED WARRANTIES FOR PHASE
ONE PRODUCTS INCLUDING THE
IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE
HEREBY WAIVED subject solely to
the limited warranties indicated in
this document. No warranties,
expressed or implied, will apply after
the warranty period has lapsed.
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