7.2
Section 7
TroubleshooTing
Pinnacle Operators Manual
Pickering Laboratories Inc.
We will ask you a set of standard questions:
What application are you running?
What are the pressures in your Pinnacle PCX system?
What is the brand and model of your HPLC system?
What type of samples are you injecting?
Please email or fax to us a chromatogram
Please email the Log files
INSTRUMENT PARAMETER LOG
If you should have any problems with your Pinnacle PCX, the Instrument Log file is a key resource to finding
the cause of, and solving any problems. Pinnacle PCX records detailed information about the instrument
parameters in the Log files. Pump(s) flow rates and pressures, reagent volume, column and reactor
temperature, s and flags from HPLC are all stored for 4 days before being overwritten. Log files are necessary to
troubleshoot Pinnacle PCX system and software and should always be collected after a problem is detected. To
collect Log files go to Help, select Send Log to Support and select file from the day the problem happened.
Save the file with the date stamp and e-mail it to support@pickeringlabs.com. If you are not sure about the time
collect all 4 log files.
Pickering Laboratories strongly recommends that you record your daily operating pressures, and any
maintenance performed on the instrument. This log will be invaluable to your laboratory for troubleshooting
and problem prevention.
Make copies of the blank form in Appendix and complete the parameter log on the photocopy.
GENERAL TROUBLESHOOTING ADVICE
Rules of Dolan and Snyder [see references]
• Rule of One: Make one change at a time.
• Rule of Two: Confirm the problem before fixing it.
• Substitution Rule: Swap in a good part for a questionable one.
• Put it Back: If swapping does not fix it, put the original back in.
• Write it Down: Changes or modifications, incidents.
• Crystal Ball: Preventive maintenance saves more time in the long run.
• Buffer Rule: Remove buffers from LC when not in use.
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