8.24
Appendices
Pinnacle Operators Manual
Pickering Laboratories Inc.
Limited Warranty
INSTRUMENTS
Pickering Laboratories, Inc., (Pickering) Instruments are warranted to be free of defects in
material and workmanship under normal installation, use, and maintenance, for a period
of one year from the date of delivery to the Customer. Pickering will replace or repair,
without cost, any defective items. Expendable items such as check valves, pistons, piston
seals, and filters are excluded from this warranty. In addition, physical damage, poor quality
reagent- and sample-induced damage, and instrument damage due to Customer’s
misuse are not covered by this warranty.
ANALYTICAL COLUMNS
Pickering’s Analytical Columns are warranted to be free of defects in materials and
workmanship under normal installation, use, and maintenance, for the warranted time
beginning from the date of delivery to the original Customer. Pickering will replace the
Analytical Column under warranty if found defective in material or workmanship. However,
the warranty is void if the Analytical Column was damaged due to Customer’s misuse.
Columns are warranted for 90 days.
HOW TO OBTAIN WARRANTY SERVICE
If there is a problem with your Instrument or Analytical Column within the Warranty
period, do not attempt to repair. Immediately notify Pickering at (800) 654-3330; if
calling from outside U.S.A., use (650) 694-6700. If the Instrument or Analytical Column
was not purchased directly from Pickering, please contact the vendor where it was
purchased. Any Instrument, part of the Instrument, or Analytical Column returned to
Pickering for examination or repair shall have Pickering’s prior approval (call for a
Returned Goods Authorization number) and be sent prepaid by the Customer. Return
transportation will be at Pickering’s expense if the Instrument, part of the Instrument, or
Analytical Column is found to be defective and under warranty.
Pickering Laboratories, Inc.
1280 Space Park Way
Mountain View, CA 94043
U.S.A.
To Next Page
Loading...