7.9
Section 7
TroubleshooTing
Pinnacle Operators Manual
Pickering Laboratories Inc.
SOFTWARE TROUBLESHOOTING continued
OBSERVED PROBLEM COMMON CAUSE ACTION TO TAKE NOTES
Pinnacle PCX misses command during
Sequence run (stops in the middle of
the Sequence, fails to refill, fails to
pump reagent, etc)
Slow communication between PC and
Pinnacle PCX
Collect the log file and contact
Pickering Laboratories to confirm the
cause of the problem.
If using USB cable change to Ethernet.
Make sure no updates are scheduled
on your computer when analysis is
running
“Sequence done” is displayed in
Pinnacle PCX software but not all
your samples were completed
Number of runs in Pinnacle PCX
Sequence and HPLC sequence do
not match
Pinnacle PCX sequence was modified
during the run but changes were
not saved
More runs set up in HPLC sequence
than in Pinnacle PCX. Make sure you
match total number of runs in the
HPLC sequence.
When modifying currently running
sequence press Save and then Load
HPLC software usually displays only
number of unknown samples and
do not count number of calibrators
or control.
Check number of runs displayed in the
status bar to confirm that changes
were accepted
HIGH PRESSURE on Pump 1(2) Pump pressure exceeded 500 psi Completely or partially blocked:
• reagent filters
• heated or ambient reactors
• detector flow cell
• connecting tubings
• backpressure regulator
See troubleshooting table for details on
dealing with blockages
Transducer 1(2) not connected Transducer connection to the main
board is loose
Transducer or main board are
defective
Open the Pinnacle PCX right side
panel and check that transducer is
connected
Install a new transducer or a main
board
Contact Pickering Laboratories before
changing any major components
Unplug Pinnacle PCX before checking
electrical connections
Column temp sensor error Column temperature sensor is not
connected to the main board
Column temperature sensor or main
board are defective
Open the Pinnacle PCX left side panel
and check that column temperature
sensor is connected
Install a new column temperature
sensor or a main board
Contact Pickering Laboratories before
changing any major components
Unplug Pinnacle PCX before checking
electrical connections
continued
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