Getting a New Zealand Post refund for damaged or
incorrectly printed mail in Envelope Printing
Once you print an impression, your device deducts the postage amount from the postage funds. This
happens even if the printing is illegible. Therefore, it is important you select the correct value before
printing postage.
For up-to-date refund guidelines, refer to the New Zealand Post website.
To request a refund please contact your device supplier for further information.
Viewing the refill history for printing postage
View a report showing all your postage refill history.
1. Tap SendPro Apps on the Home screen
2. Tap Print Refill Receipt.
3. Tap Refill History.
4. Tap on a postage refill to open a Refill Receipt.
Important: At this time, you can only view the report.
Printing a funds report
Print a funds report if you need a report showing the total number of mailpieces sent.
The funds report provides the following information about your device:
l
Used: The total amount used over the lifetime of the device.
l
Available: The amount currently available to print.
l
Total Pieces: The total number of mailpieces run over the lifetime of the device.
l
Control Sum: The control sum is the total of the amount used and available.
l
Batch Count: The current Batch Count.
l
Batch Value: The current Batch Total.
l
PBP Serial No: The serial number of the device.
l
The date and time the report was printed.
To print a funds report:
5 • Postage Funding
Pitney Bowes User Guide June 2022 56
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