Planmeca PlanScan - Troubleshooting;Repair; Customer Support Contact Information; Common Issues and Solutions

Troubleshooting/Repair
If you have questions, please contact Customer Support at
Toll Free 800-537-6070
E-mail customersupport@e4d.com
Fax 972-479-1106
Hours of Operation
7 am – 7 pm CT (Monday - Thursday)
8 am – 5 pm CT (Friday)
Web site www.e4d.com
Mailing Address
D4D Technologies LLC dba E4D Technologies
650 International Pkwy
Richardson, TX 75081 USA
Symptom Probable Cause Corrective Action
No power Power cable unplugged Verify power cable is plugged into a live AC
outlet.
Outer power supply switch
turned OFF
Set power supply rocker switch at rear of the
unit to “ON” position.
Inner power supply switch
turned OFF
Ensure switch on power supply is turned ON.
(Call Customer Support)
Login screen appears Screensaver login turned ON Go to properties, then screen saver and turn it
OFF.
Failing to send
restoration
Call Customer Support.
Software freezing Low memory Re-start application or re-start system.
Mouse not
responding
Low batteries Replace batteries.
Loose mouse dongle Ensure dongle is plugged into a USB port.
56 Troubleshooting/Repair Planmeca PlanScan User Manual
Planmeca
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