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Poly G7500
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Poly Partner Mode Administrator Guide
4.1.0 (for G7500, Studio X70, Studio
X52, Studio X50, and Studio X30)
SUMMARY
This guide provides administrators with information about configuring, maintaining, and troubleshooting the
featured product.
2
Table of Contents
Main Page
Table of Contents
3
1 about this Guide
12
Audience, Purpose, and Required Skills
12
Icons Used in Poly Documentation
12
2 Getting Started
13
Poly Partner Mode Overview
13
Product Overview of Poly Video Systems
14
Poly G7500 System Features and Capabilities
14
Poly Studio X70 Features and Capabilities
14
Poly Studio X52 Features and Capabilities
15
Poly Studio X50 Features and Capabilities
15
Poly Studio X30 Features and Capabilities
16
Poly Studio E70 Camera Overview
16
Administrator Features and Capabilities
17
Overview of System Hardware
17
Poly G7500 Hardware
17
Poly G7500 System Ports
17
Poly Studio X70 Hardware
18
Poly Studio X70 System Hardware Ports
19
Poly Studio X70 Privacy Shutter Behavior
20
Poly Studio X52 Hardware
20
Poly Studio X52 System Ports
21
Poly Studio X52 Privacy Cover
21
Poly Studio X50 Hardware
22
Poly Studio X50 System Ports
22
Poly Studio X50 Privacy Cover
23
Poly Studio X30 Hardware
24
Poly Studio X30 System Ports
24
Poly Studio X30 Privacy Cover
25
Poly Studio E70 Camera Hardware
25
Poly Studio E70 Ports
25
Poly Studio E70 Privacy Shutter Behavior
26
Powering the System on and off
27
Navigating the System
27
Access the System Web Interface
27
LED Status Indicators
27
LED Status Indicators for the G7500 System
27
LED Status Indicators for the Studio X70 System
28
LED Status Indicators for the Studio X52 System
28
LED Status Indicators for Studio X50, and Studio X30 Systems
29
LED Status Indicators for the Studio E70 Camera
30
3 Setting up the System
31
Set up Your G7500 or Studio X System
31
Default System Configuration
31
Completing Initial System Setup
32
Complete Setup with the System Web Interface
33
Complete Setup with Provisioning
33
Using Your System with Google Meet
34
Select Google Meet as the System Conference Provider
34
Register Your System with Google Meet
34
Registering the System with Poly Lens
35
Register the System with Poly Lens During System Setup
35
Register the System with Poly Lens Post Setup
35
Change the Conferencing Partner Application
35
Managing Peripheral Devices
35
Pairing IP Devices on the Link-Local Network (LLN)
35
Automatically Pair an IP Device
36
Disable Automatic Pairing
36
Manually Pair an IP Device
36
Pairing IP Devices on the Local Area Network (LAN)
36
Pairing a Poly Trio
36
Configure a Poly Trio for Pairing
37
Pair an IP Device on the Primary Network
37
Unpair an IP Device
38
Connect a USB Device
38
Poly Bluetooth Remote Control
38
Configure Remote Control Behavior
39
Pair a Bluetooth Remote Control
39
Unpair a Remote Control
40
Poly IR Receiver and IR Remote
40
Poly IR Remote Control Button Functions
40
IP Microphones
42
Poly IP Table Microphone Ports
42
Poly IP Ceiling Microphone Ports
42
LED Status Indicators for IP Microphones
43
Poly Microphone IP Adapter
43
Microphone Adapter Ports
43
LED Status Indicators for the Microphone Adapter
44
Powering the Microphone Adapter on and off
45
Connecting Microphones to the Microphone Adapter
45
Move a Microphone Adapter to Another Location
45
Connecting Poly Studio E70 to a G7500
45
Connect a Studio E70 to a G7500 Using a USB Cable
46
Unpair a Studio E70 Camera from a G7500 to Use It as a USB Camera
46
Switch a Studio E70 USB-Connected Camera to LLN IP Connected
46
Connect a Studio E70 with a G7500 as an LLN IP Camera
47
Disable IP Camera Mode by Performing a Factory Reset on a Studio E70
47
4 Configuring General Settings
49
Name the System and Room
49
Provide Contact Information
49
Set the Date and Time
50
Set the System Location
50
Set the Local Interface Language
51
Configure Sleep Settings
51
Configure out of Office Settings
51
Change Studio X Series LED Bar Brightness
51
Shared Microsoft Teams Admin Center Settings
52
Change the Conferencing Partner Application
52
Set the Conferencing Provider to Device Mode
52
Set the Device Mode Idle Timeout
53
Display a Button to Access Camera Controls in Device Mode
53
Disable Poly Device Mode
53
System Usage Data Collected by Poly
53
Send Usage Data to Poly
54
5 Using a Provisioning Service
55
Register the System with Poly Clariti Manager Provisioning Service
55
Download a Provisioning Template Configuration File
56
Register the System with the Poly Lens Provisioning Service
56
Register the System Using DHCP Auto Discovery
57
6 Configuring Network Settings
58
Configuring Wired LAN Settings
58
Automatically Obtain Ipv4 Address Settings
58
Manually Configure Ipv4 Address Settings
58
Automatically Obtain Ipv6 Address Settings
58
Manually Configure Ipv6 Address Settings
59
Manually Assign a Host Name and Domain Name
59
Manually Configure DNS Settings
60
Configure System VLAN Settings
60
Configure System 802.1X Settings
60
Configure Wired LAN Options
61
LLDP and LLDP-MED Support
62
LLMP-MED Information Discovery
62
Behavior When LLDP Is Enabled
63
Enable LLDP
63
Configure Wi-Fi as the Primary Network
63
Configure Wi-Fi Settings from System Device Settings
65
7 Securing the System
66
Managing System Access
66
Local Accounts
66
Configure Password Policies
66
Create Local Administrator Credentials
66
Change Administrator Credentials
67
Configure Account Lockout Settings
67
Configure System Access Settings
68
Configure the System Web Interface Port Lock
69
Disable USB Ports
69
Detecting Intrusions
69
PKI Certificates
70
Create a Certificate Signing Request
71
Create a TC10 or TC8 Certificate Signing Request
72
Configure Certificate Validation Options
73
Install a Certificate
73
View a Certificate
74
View a TC8 or TC10 Certificate
74
Delete a Certificate
74
Certificate Revocation
75
Manually Upload a CRL
75
Delete a CRL
75
Disable the Polycom Content App Port
75
System Allow List
76
Add IP Addresses to the Allow List
76
Delete IP Addresses from the Allow List
76
Ipv4 Address Formats
76
Ipv6 Address Formats
77
Call Encryption
77
Set up a Security Banner
77
Web Proxies
77
Enable the System to Use a Web Proxy
78
Set up Automatic Web Proxy Configuration
78
Set up Semi-Automatic Web Proxy Configuration
78
Manually Update the PAC File on the System
79
Manually Configure a Web Proxy
79
Sample PAC File
79
Simple Certificate Enrollment Protocol
80
Install a SCEP Certificate
80
Configuring Simple Certificate Enrollment Protocol (SCEP)
80
View Connections to the System
81
System Port Usage
81
8 Configuring Audio Settings
84
Configure General Audio Settings
84
Audio Input
85
Configure IP Microphones
85
Configuring the Microphone Adapter
86
Polycom Acoustic Fence
86
Configure Polycom Acoustic Fence
87
Specify the Primary and Fence Microphones
87
Specify a Different Primary Microphone
88
Sound Reflection Reduction
88
Enable Sound Reflection Reduction
88
Live Microphone Switching on Studio X70, Studio X52, and Studio X50
88
Configure Studio X70, Studio X52, X50 Microphone
89
Configure HDMI Audio Input
89
Configure 3.5 MM Audio Input
89
Using Poly Trio Microphones
90
Configure Noiseblockai When Paired with Poly Trio
91
Configuring the Microphone Adapter
91
Audio Output
91
Configure G7500 Audio Output for HDMI and 3.5 MM Audio
91
Configure Audio Output Settings on Studio X Systems
92
Using Poly Trio Speakers
92
Choose Speakers When Paired with Poly Trio
92
Configure 3.5 MM Audio Output
93
Connecting a USB Audio Device to the System
93
Using USB and Bluetooth Headsets
93
Using the Shure Intellimix P300
93
Support for QSC Core Series and Biamp Audio Processors
94
Using the Eagleeye Cube USB Camera Microphone
94
Connect a USB Audio Device to the System
94
Audio I/O Specifications
94
9 Configuring Video and Camera Settings
96
Hdmi I/O
96
Supported HDMI Output Resolutions for Single-Monitor Setups
97
Supported HDMI Output Resolutions for Dual-Monitor Setups
97
Supported HDMI Input Resolutions
97
Supported HDCI Input Resolutions
98
Configure Monitor Settings
98
Configure a Touch Monitor
98
Monitors with CEC
99
Disable CEC
99
Enable CEC
99
Configure General Camera Settings
100
Reset Camera Settings to Defaults
100
Calibrate Eagleeye Producer Group Framing
101
Use MJPEG Video Format on Eagleeye Cube Cameras
101
Supported USB Cameras
101
Selecting the Primary Camera
103
Camera Priority
103
Configuring Video Input Settings
103
Configure General Video Input Settings
103
Adjust the White Balance
104
Adjust Studio X70, Studio X52, Studio X50, or Studio X30 Camera Lighting Based on Workspace
105
Configure Camera Tracking Settings for Studio X Family Systems
105
Select People Framing (Preview) on Studio X70, Studio X52, and Studio E70
106
Configure Camera Tracking Settings for G7500
107
Presenter Mode
108
Poly Directorai Perimeter
108
Define the Directorai Perimeter
109
10 Sharing Content
110
Default Option for Sharing Content
110
11 Customizing the Local Interface
111
Configure Dual Monitor Display Settings
111
Digital Signage
111
Configure Digital Signage
112
12 Configuring System Applications
113
Extron Environment Controls
113
Enable Environment Controls
113
Set up to the Extron Control App on the TC8 or TC10 Device
113
13 Controlling the System Remotely
115
Control the Camera Remotely
115
Remotely Capture a Diagnostic Video Clip
115
Wake the System Remotely
116
End a Session
116
14 System Maintenance
117
Unlock System Settings
117
Updating Software
117
Updating Paired Devices
117
Updating a Paired Poly TC8 or Poly TC10
118
Updating a Paired Poly Trio
118
Updating Software in the System Web Interface
118
Choose How to Get Software Updates
118
Manually Update Software
121
Automatically Update Software
121
Update Software Using a USB Flash Drive
121
Update Poly HDCI Cameras
122
Downgrading Software
122
Manually Downgrade Software in the System Web Interface
122
Downgrade Software with a USB Flash Drive
122
Restart the System
123
Scheduled Auto Restart
123
Configure Scheduled Auto Restart
123
Reset System Settings
123
Locate the System Serial Number
124
Locate the System IP Address Using a Paired TC8 or TC10 Touch Controller
124
Locate the System IP Address Using the System Monitor and a USB Mouse
124
Factory Restore the System
124
Factory Restore the Studio X52
126
Factory Restore a Table Microphone
126
Factory Restore a Ceiling Microphone
127
Factory Restore a Microphone Adapter
128
Factory Restore the Studio E70 Camera
129
15 Diagnostic Functions
130
Audio Tests
130
Test Speakers
130
Test Audio Levels
130
Test Polycom Stereosurround
131
Check Provisioning Results
131
Checking System Status
132
Check Status in the Local Interface
132
Check Status in the System Web Interface
133
Checking the Web Proxy Configuration
133
PAC File Status
133
Verify the PAC File Contents
133
Logs
134
Consolidated System and Peripheral Device Logs
134
Configure Log Preferences
134
Configure Log Level
135
Retrieve Log Files
136
Transfer Logs to a USB Flash Drive
136
Configure Remote Logging
136
Configure Logging to System Internal Storage
137
Sample Log File
138
Run a Trace Route
139
SNMP Reporting
139
Configure SNMP
140
Download Mibs
141
Test the Call Experience
142
Test Connection with Another System
142
View Call Statistics
142
Verify Poly Lens Registration Status
143
16 Troubleshooting
144
Audio Issues
144
On a G7500 with a Studio E70 Camera and 3.5 MM Audio DSP Echoes Are Heard on the Far End
144
Poly Trio Audio Meter Not Displaying in System Web Interface
144
Fix Polycom Acoustic Fence Issues with G7500
144
Camera Issues
145
A Portion of the Eagleeye Cube USB Camera Name Is Cut off
145
Camera Not Recognized on a G7500 in Microsoft Teams Mode
145
G7500 Loses Connection to a Connected Studio E70 Camera
145
Lighting Conditions Impact Picture Quality
145
Presenter Tracking Takes Longer than Expected or Doesn't Identify a Presenter
146
System Web Interface Is Displaying Invalid or Disabled Camera Settings
146
Content Sharing
146
Can't Use Airplay to Share Full Screen Video from a Website or App
146
General Issues
147
Contacts with the same Name Don't Display in the Contact List
147
Monitor Loses Signal after Monitor Swap
147
IP Devices
147
Paired IP Devices
147
IP Device Can't Pair to the Video System
147
IP Device Doesn't Display on the Available Devices List
147
Paired IP Device Is Disconnected
148
IP Device Paired to Inaccessible Video System
148
IP Audio Device Is Disconnected from G7500
149
Paired IP Device Doesn't Complete Software Update
149
System Sleep and Wake Behavior
149
The System Restarts When Sleeping or Waking
149
Monitor Doesn't Fully Wake from Sleep with CEC Enabled
150
Can't Wake the System by Touching the Monitor
150
Networking Issues
150
LDAP Directory Server Ignores the Minimum TLS Version Setting
150
Studio X52 Doesn't Receive an IP Address When Connected to a Netgear Smart Switch 1G Port
150
Provisioning Issues
151
Can't Connect to Secondary Network after Changing Country Code
151
Poly Clariti Manager Provisioning Fails after Downgrading Software
151
Zero Touch Onboarding Connection Fails During Initial Setup or after Reset
151
LED Status Indicators for the System LAN Ports
151
System Update Issues
152
After Updating a Studio E70 Camera It Becomes Unresponsive
152
System Doesn't Update Connected Peripherals
152
Recovering a System after an Unsuccessful Update to Videoos 4.0
152
Studio E70 Powered by a G7500 LLN Port Becomes Disconnected after an Update
153
Studio X70 Stuck in Reboot Loop after Enabling Device Mode
153
Contacting Technical Support
154
Locate the System Serial Number
154
17 Getting Help
155
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Preparation Guide
16 pages
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