Poly G7500

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Getting help 145

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Table of Contents3
1 about this Guide12
Audience, Purpose, and Required Skills12
Icons Used in Poly Documentation12
2 Getting Started13
Poly Partner Mode Overview13
Product Overview of Poly Video Systems14
Poly G7500 System Features and Capabilities14
Poly Studio X70 Features and Capabilities14
Poly Studio X52 Features and Capabilities15
Poly Studio X50 Features and Capabilities15
Poly Studio X30 Features and Capabilities16
Poly Studio E70 Camera Overview16
Administrator Features and Capabilities17
Overview of System Hardware17
Poly G7500 Hardware17
Poly G7500 System Ports17
Poly Studio X70 Hardware18
Poly Studio X70 System Hardware Ports19
Poly Studio X70 Privacy Shutter Behavior20
Poly Studio X52 Hardware20
Poly Studio X52 System Ports21
Poly Studio X52 Privacy Cover21
Poly Studio X50 Hardware22
Poly Studio X50 System Ports22
Poly Studio X50 Privacy Cover23
Poly Studio X30 Hardware24
Poly Studio X30 System Ports24
Poly Studio X30 Privacy Cover25
Poly Studio E70 Camera Hardware25
Poly Studio E70 Ports25
Poly Studio E70 Privacy Shutter Behavior26
Powering the System on and off27
Navigating the System27
Access the System Web Interface27
LED Status Indicators27
LED Status Indicators for the G7500 System27
LED Status Indicators for the Studio X70 System28
LED Status Indicators for the Studio X52 System28
LED Status Indicators for Studio X50, and Studio X30 Systems29
LED Status Indicators for the Studio E70 Camera30
3 Setting up the System31
Set up Your G7500 or Studio X System31
Default System Configuration31
Completing Initial System Setup32
Complete Setup with the System Web Interface33
Complete Setup with Provisioning33
Using Your System with Google Meet34
Select Google Meet as the System Conference Provider34
Register Your System with Google Meet34
Registering the System with Poly Lens35
Register the System with Poly Lens During System Setup35
Register the System with Poly Lens Post Setup35
Change the Conferencing Partner Application35
Managing Peripheral Devices35
Pairing IP Devices on the Link-Local Network (LLN)35
Automatically Pair an IP Device36
Disable Automatic Pairing36
Manually Pair an IP Device36
Pairing IP Devices on the Local Area Network (LAN)36
Pairing a Poly Trio36
Configure a Poly Trio for Pairing37
Pair an IP Device on the Primary Network37
Unpair an IP Device38
Connect a USB Device38
Poly Bluetooth Remote Control38
Configure Remote Control Behavior39
Pair a Bluetooth Remote Control39
Unpair a Remote Control40
Poly IR Receiver and IR Remote40
Poly IR Remote Control Button Functions40
IP Microphones42
Poly IP Table Microphone Ports42
Poly IP Ceiling Microphone Ports42
LED Status Indicators for IP Microphones43
Poly Microphone IP Adapter43
Microphone Adapter Ports43
LED Status Indicators for the Microphone Adapter44
Powering the Microphone Adapter on and off45
Connecting Microphones to the Microphone Adapter45
Move a Microphone Adapter to Another Location45
Connecting Poly Studio E70 to a G750045
Connect a Studio E70 to a G7500 Using a USB Cable46
Unpair a Studio E70 Camera from a G7500 to Use It as a USB Camera46
Switch a Studio E70 USB-Connected Camera to LLN IP Connected46
Connect a Studio E70 with a G7500 as an LLN IP Camera47
Disable IP Camera Mode by Performing a Factory Reset on a Studio E7047
4 Configuring General Settings49
Name the System and Room49
Provide Contact Information49
Set the Date and Time50
Set the System Location50
Set the Local Interface Language51
Configure Sleep Settings51
Configure out of Office Settings51
Change Studio X Series LED Bar Brightness51
Shared Microsoft Teams Admin Center Settings52
Change the Conferencing Partner Application52
Set the Conferencing Provider to Device Mode52
Set the Device Mode Idle Timeout53
Display a Button to Access Camera Controls in Device Mode53
Disable Poly Device Mode53
System Usage Data Collected by Poly53
Send Usage Data to Poly54
5 Using a Provisioning Service55
Register the System with Poly Clariti Manager Provisioning Service55
Download a Provisioning Template Configuration File56
Register the System with the Poly Lens Provisioning Service56
Register the System Using DHCP Auto Discovery57
6 Configuring Network Settings58
Configuring Wired LAN Settings58
Automatically Obtain Ipv4 Address Settings58
Manually Configure Ipv4 Address Settings58
Automatically Obtain Ipv6 Address Settings58
Manually Configure Ipv6 Address Settings59
Manually Assign a Host Name and Domain Name59
Manually Configure DNS Settings60
Configure System VLAN Settings60
Configure System 802.1X Settings60
Configure Wired LAN Options61
LLDP and LLDP-MED Support62
LLMP-MED Information Discovery62
Behavior When LLDP Is Enabled63
Enable LLDP63
Configure Wi-Fi as the Primary Network63
Configure Wi-Fi Settings from System Device Settings65
7 Securing the System66
Managing System Access66
Local Accounts66
Configure Password Policies66
Create Local Administrator Credentials66
Change Administrator Credentials67
Configure Account Lockout Settings67
Configure System Access Settings68
Configure the System Web Interface Port Lock69
Disable USB Ports69
Detecting Intrusions69
PKI Certificates70
Create a Certificate Signing Request71
Create a TC10 or TC8 Certificate Signing Request72
Configure Certificate Validation Options73
Install a Certificate73
View a Certificate74
View a TC8 or TC10 Certificate74
Delete a Certificate74
Certificate Revocation75
Manually Upload a CRL75
Delete a CRL75
Disable the Polycom Content App Port75
System Allow List76
Add IP Addresses to the Allow List76
Delete IP Addresses from the Allow List76
Ipv4 Address Formats76
Ipv6 Address Formats77
Call Encryption77
Set up a Security Banner77
Web Proxies77
Enable the System to Use a Web Proxy78
Set up Automatic Web Proxy Configuration78
Set up Semi-Automatic Web Proxy Configuration78
Manually Update the PAC File on the System79
Manually Configure a Web Proxy79
Sample PAC File79
Simple Certificate Enrollment Protocol80
Install a SCEP Certificate80
Configuring Simple Certificate Enrollment Protocol (SCEP)80
View Connections to the System81
System Port Usage81
8 Configuring Audio Settings84
Configure General Audio Settings84
Audio Input85
Configure IP Microphones85
Configuring the Microphone Adapter86
Polycom Acoustic Fence86
Configure Polycom Acoustic Fence87
Specify the Primary and Fence Microphones87
Specify a Different Primary Microphone88
Sound Reflection Reduction88
Enable Sound Reflection Reduction88
Live Microphone Switching on Studio X70, Studio X52, and Studio X5088
Configure Studio X70, Studio X52, X50 Microphone89
Configure HDMI Audio Input89
Configure 3.5 MM Audio Input89
Using Poly Trio Microphones90
Configure Noiseblockai When Paired with Poly Trio91
Configuring the Microphone Adapter91
Audio Output91
Configure G7500 Audio Output for HDMI and 3.5 MM Audio91
Configure Audio Output Settings on Studio X Systems92
Using Poly Trio Speakers92
Choose Speakers When Paired with Poly Trio92
Configure 3.5 MM Audio Output93
Connecting a USB Audio Device to the System93
Using USB and Bluetooth Headsets93
Using the Shure Intellimix P30093
Support for QSC Core Series and Biamp Audio Processors94
Using the Eagleeye Cube USB Camera Microphone94
Connect a USB Audio Device to the System94
Audio I/O Specifications94
9 Configuring Video and Camera Settings96
Hdmi I/O96
Supported HDMI Output Resolutions for Single-Monitor Setups97
Supported HDMI Output Resolutions for Dual-Monitor Setups97
Supported HDMI Input Resolutions97
Supported HDCI Input Resolutions98
Configure Monitor Settings98
Configure a Touch Monitor98
Monitors with CEC99
Disable CEC99
Enable CEC99
Configure General Camera Settings100
Reset Camera Settings to Defaults100
Calibrate Eagleeye Producer Group Framing101
Use MJPEG Video Format on Eagleeye Cube Cameras101
Supported USB Cameras101
Selecting the Primary Camera103
Camera Priority103
Configuring Video Input Settings103
Configure General Video Input Settings103
Adjust the White Balance104
Adjust Studio X70, Studio X52, Studio X50, or Studio X30 Camera Lighting Based on Workspace105
Configure Camera Tracking Settings for Studio X Family Systems105
Select People Framing (Preview) on Studio X70, Studio X52, and Studio E70106
Configure Camera Tracking Settings for G7500107
Presenter Mode108
Poly Directorai Perimeter108
Define the Directorai Perimeter109
10 Sharing Content110
Default Option for Sharing Content110
11 Customizing the Local Interface111
Configure Dual Monitor Display Settings111
Digital Signage111
Configure Digital Signage112
12 Configuring System Applications113
Extron Environment Controls113
Enable Environment Controls113
Set up to the Extron Control App on the TC8 or TC10 Device113
13 Controlling the System Remotely115
Control the Camera Remotely115
Remotely Capture a Diagnostic Video Clip115
Wake the System Remotely116
End a Session116
14 System Maintenance117
Unlock System Settings117
Updating Software117
Updating Paired Devices117
Updating a Paired Poly TC8 or Poly TC10118
Updating a Paired Poly Trio118
Updating Software in the System Web Interface118
Choose How to Get Software Updates118
Manually Update Software121
Automatically Update Software121
Update Software Using a USB Flash Drive121
Update Poly HDCI Cameras122
Downgrading Software122
Manually Downgrade Software in the System Web Interface122
Downgrade Software with a USB Flash Drive122
Restart the System123
Scheduled Auto Restart123
Configure Scheduled Auto Restart123
Reset System Settings123
Locate the System Serial Number124
Locate the System IP Address Using a Paired TC8 or TC10 Touch Controller124
Locate the System IP Address Using the System Monitor and a USB Mouse124
Factory Restore the System124
Factory Restore the Studio X52126
Factory Restore a Table Microphone126
Factory Restore a Ceiling Microphone127
Factory Restore a Microphone Adapter128
Factory Restore the Studio E70 Camera129
15 Diagnostic Functions130
Audio Tests130
Test Speakers130
Test Audio Levels130
Test Polycom Stereosurround131
Check Provisioning Results131
Checking System Status132
Check Status in the Local Interface132
Check Status in the System Web Interface133
Checking the Web Proxy Configuration133
PAC File Status133
Verify the PAC File Contents133
Logs134
Consolidated System and Peripheral Device Logs134
Configure Log Preferences134
Configure Log Level135
Retrieve Log Files136
Transfer Logs to a USB Flash Drive136
Configure Remote Logging136
Configure Logging to System Internal Storage137
Sample Log File138
Run a Trace Route139
SNMP Reporting139
Configure SNMP140
Download Mibs141
Test the Call Experience142
Test Connection with Another System142
View Call Statistics142
Verify Poly Lens Registration Status143
16 Troubleshooting144
Audio Issues144
On a G7500 with a Studio E70 Camera and 3.5 MM Audio DSP Echoes Are Heard on the Far End144
Poly Trio Audio Meter Not Displaying in System Web Interface144
Fix Polycom Acoustic Fence Issues with G7500144
Camera Issues145
A Portion of the Eagleeye Cube USB Camera Name Is Cut off145
Camera Not Recognized on a G7500 in Microsoft Teams Mode145
G7500 Loses Connection to a Connected Studio E70 Camera145
Lighting Conditions Impact Picture Quality145
Presenter Tracking Takes Longer than Expected or Doesn't Identify a Presenter146
System Web Interface Is Displaying Invalid or Disabled Camera Settings146
Content Sharing146
Can't Use Airplay to Share Full Screen Video from a Website or App146
General Issues147
Contacts with the same Name Don't Display in the Contact List147
Monitor Loses Signal after Monitor Swap147
IP Devices147
Paired IP Devices147
IP Device Can't Pair to the Video System147
IP Device Doesn't Display on the Available Devices List147
Paired IP Device Is Disconnected148
IP Device Paired to Inaccessible Video System148
IP Audio Device Is Disconnected from G7500149
Paired IP Device Doesn't Complete Software Update149
System Sleep and Wake Behavior149
The System Restarts When Sleeping or Waking149
Monitor Doesn't Fully Wake from Sleep with CEC Enabled150
Can't Wake the System by Touching the Monitor150
Networking Issues150
LDAP Directory Server Ignores the Minimum TLS Version Setting150
Studio X52 Doesn't Receive an IP Address When Connected to a Netgear Smart Switch 1G Port150
Provisioning Issues151
Can't Connect to Secondary Network after Changing Country Code151
Poly Clariti Manager Provisioning Fails after Downgrading Software151
Zero Touch Onboarding Connection Fails During Initial Setup or after Reset151
LED Status Indicators for the System LAN Ports151
System Update Issues152
After Updating a Studio E70 Camera It Becomes Unresponsive152
System Doesn't Update Connected Peripherals152
Recovering a System after an Unsuccessful Update to Videoos 4.0152
Studio E70 Powered by a G7500 LLN Port Becomes Disconnected after an Update153
Studio X70 Stuck in Reboot Loop after Enabling Device Mode153
Contacting Technical Support154
Locate the System Serial Number154
17 Getting Help155

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