Polycom VVX 150 - Page 218

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Troubleshooting

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Copyright and Trademark2
Before You Begin3
Audience, Purpose, and Required Skills3
Privacy Policy4
Getting Started5
Overview of Phone Hardware and Keys5
Securing Your Phone with the Security Slot17
Entering Information in Data Fields22
Entering Information Using the Dialpad22
Enter Chinese Characters with the Dialpad Keys24
Logging in to and Locking Your Phone25
Log in to a Phone25
Log out of the Phone26
Change Your Login Password26
Log in to a Visitor Desk Phone27
Log out of a Visitor Desk Phone27
Log into a Guest ACD Phone29
Log out of a Guest ACD Phone29
Sign in Using Your Broadsoft UC-One Credentials30
Locking Your Phone30
Lock Your Phone31
Unlock the Phone32
Change Your User Password32
Placing and Answering Audio Calls33
Call Charges for Outgoing Calls33
Place a Call from the Dialer34
Place an International Call34
Calling Favorites35
Calling Contacts from the Directory36
Placing Intercom Calls37
Place a Call with a Hidden Number39
Redial a Number40
Redial a Contact When the Contact Is Available40
Answering Audio Calls40
Answer an Incoming Call41
Answer a Call from the Calls Screen41
Answer a Call When in a Call41
Answer Calls Automatically42
Answer a Call on a Locked Phone42
Answer an Intercom Call43
Mute and Unmute Audio44
Holding and Resuming Calls44
Hold a Call45
Resume a Call45
Ending a Call46
End an Active Audio Call46
End a Held Call46
Transferring Calls47
Choose a Default Transfer Type47
Transfer a Call47
Cancel a Transfer48
Parking and Retrieving Calls on the Broadsoft Broadworks Server48
Retrieve a Parked Broadsoft Call on Another Phone50
Ignore a Parked Call50
Managing Calls51
Display Calls from the Lines Screen51
Manage a Call from the Calls Screen52
Managing Calls with Broadsoft UC-One Broadworks Anywhere53
Enable Broadworks Anywhere53
Edit Broadworks Anywhere Locations54
Managing Calls with Broadsoft UC-One Remote Office55
Add a Remote Office Number55
Disable Remote Office56
Edit Your Remote Office Number56
Ignoring or Rejecting Incoming Calls57
Ignore or Silence an Incoming Call57
Reject Incoming Calls58
Rejecting Calls with Do Not Disturb58
Enable Do Not Disturb59
Reject Calls with Do Not Disturb on Multiple Lines59
Reject Calls with Do Not Disturb on One Line60
Disable Do Not Disturb60
Reject Anonymous Calls60
Redirecting Incoming Calls61
Forwarding Incoming Calls to a Contact61
Forward an Incoming Call to a Contact61
Forward All Incoming Calls to a Contact62
Disable Call Forwarding62
Divert Calls to a Contact63
Audio Conference Calls65
Initiate a Conference Call65
Join Calls to Create a Conference Call66
End a Conference Call66
Hold a Conference Call66
Resume a Conference Call67
Split a Conference Call67
Manage Conference Call Participants68
Alcatel-Lucent Advanced Conference Calls68
Initiate an Advanced Conference Call During a Call69
Add Contacts to an Advanced Conference Call70
Join Two Calls into an Advanced Conference Call70
Viewing a Roster of Conference Participants71
Exit Participant Roster71
Return to Participant Roster71
Remove Advanced Conference Participants73
Shared Line Limitations74
Answering Calls on Shared Lines74
Missed and Received Calls on Shared Lines74
Hold a Call Privately on a Shared Line75
Barge in on Calls for Busy Lamp Field Lines75
Answering a MADN Call78
Barge in on an Active Call78
Leave a Bridge Call78
Enable Privacy80
Disable Privacy Temporarily80
Enable Privacy on a Bridge Call81
Alcatel-Lucent Shared Call Appearance81
Placing a SCAP Call81
Answering a SCAP Call81
Pass an SCAP Call84
Resume a Passed SCAP Call84
Broadsoft UC-One Simultaneous Ring85
Create a Personal Ring Group85
Add Numbers to Your Simultaneous Ring List85
Delete Numbers from the Simultaneous Ring List86
Broadsoft Executive-Assistant87
Divert Filtered Executive Calls91
Pick up a Held Executive Call on a Shared Line91
Pick up a Held Executive Call on a Private Line92
Silently Barge in on an Executive Call92
Recording Audio Calls94
Guidelines When Recording Calls94
Record a Call94
Manage a Call While Recording95
Pause a Recording95
Resume a Recording96
Stop Recording96
Record a Conference Call97
Browse Recorded Calls97
Play a Recorded Call97
Pause and Resume Played Recordings98
Stop Playing a Recording98
Rename a Recording99
Delete a Recording99
Call Lists and Directories100
View Recent Calls100
Sort Recent Call Entries101
Sort Entries by Call Type101
View Call Details101
Edit a Recent Call Entry102
Delete a Recent Call Entry102
Save a Recent Call Entry102
Search for a Contact in the Contact Directory103
Add a Contact to the Contact Directory103
View Contact Information104
Update a Contact's Information105
Delete a Contact from the Contact Directory105
Corporate Directory105
Searching the Corporate Directory106
Perform an Advanced Search of the Corporate Directory106
Searching the Broadsoft Directory109
Perform an Advanced Search of the Broadsoft Directory109
Using the Global Address Book112
Perform an Advanced Search of the Global Address Book113
Save a Global Address Book Contact to the Contact Directory113
Save Global Address Book Search Results113
Using the Personal Address Book114
View Contacts in the Personal Address Book114
Search Your Personal Address Book114
Add Contacts to the Personal Address Book115
Delete Contacts from the Personal Address Book115
Editing Contacts in the Personal Address Book115
Edit Contacts Locally116
Editing Contacts Remotely116
Favorites and Contact Lists117
Managing Favorites117
Add Favorites117
Viewing Favorites118
View Favorites from the Lines Screen118
Reorder Favorites118
Delete Favorites119
Using Buddy Lists119
Add Contacts to Your Buddy List119
View Your Buddy List120
Monitor Contacts on Your Buddy List120
Buddies' Presence Information121
View Your Watcher List121
Block Contacts from Viewing Your Status122
View a List of Blocked Contacts122
Unblock a Contact123
Managing Broadsoft UC-One Favorites and Contacts123
Broadsoft UC-One Contacts' Presence Information123
Viewing Broadsoft UC-One Contacts and Favorites124
View Broadsoft UC-One Contacts and Favorites125
View Broadsoft UC-One Favorites in the Contact List125
View Broadsoft UC-One Groups125
Search for Broadsoft UC-One Contacts126
Accessing, Sending, and Broadcasting Messages128
Accessing Voicemail128
Access Voicemail Messages128
Remove the Message Alert129
Instant Messaging129
Send Instant Messages129
Read Instant Messages130
Reply to Instant Messages130
Delete Instant Messages131
Broadcasting Messages with Group Paging131
Send a Group Page132
Receiving Pages132
Group Paging Settings134
Change the Default Paging Group134
Update Paging Group Subscriptions134
Enable Pages to Play During Active Calls135
Broadcasting Messages with Push to Talk135
Send a PTT Broadcast136
Receiving PTT Broadcasts136
Listen to a PTT Broadcast During an Active Call137
Receiving PTT Broadcasts When Not in an Active Call137
Reply to PTT Broadcasts138
End PTT Broadcasts138
Push to Talk Settings139
Change the Default Channel139
Update Channel Subscriptions139
Enable PTT Broadcasts to Play During Active Calls140
Phone Applications141
Using the Calendar141
Open the Calendar141
Navigate Day View142
Navigate to Other Views142
Navigate Month View142
Return to Day View143
Meeting Reminders143
Choose a Meeting Reminder Type144
Disable Meeting Reminders145
Joining Calendar Meetings145
Join Meetings from the Calendar146
Join a Meeting from a Meeting Reminder146
Join a Meeting with an Alternate Number146
Navigating the Web147
View the Idle Browser147
Open the Web Browser147
Browser Navigation Soft Keys148
Change the Font Size149
Connecting to a Wireless Network150
Disconnect from a Wireless Network152
Password Required to Access Basic Settings153
Choose a Theme for Your Phone153
Set the System Language154
Disable Call Waiting154
Time and Date Display154
Change the Time and Date Format155
Disable the Time and Date Display155
Backlight Intensity and Timeout155
Set the Backlight Intensity156
Set the Backlight Timeout156
Changing Your Background157
Change the Background Picture157
Adding Personal Photos as Your Background158
Use a USB Flash Drive to Add a Background159
Reset Your Background159
Enable Screen Savers160
Use Personal Photos as Screen Savers160
Disable the Screen Saver162
Use Your Phone as a Digital Picture Frame162
Change Your Office Hours for Power Saving Mode164
Change Idle Timeouts for Power Saving Mode165
Changing Audio Settings165
Change Incoming Call Notifications166
Set a Ringtone for Incoming Calls166
Set a Ringtone for Individual Contacts166
Change the Volume167
Updating Your Buddy Status168
Update Your Buddy Status168
Automatically Update Your Buddy Status169
Restore Default Settings178
Phone Accessories and Computer Applications180
Using a Headset with Your Phone180
Connecting a USB Headset180
Use Your Headset for All Calls181
Reactivate Headset Memory Mode181
Using Electronic Hookswitch182
Setting the Headset Base Unit Options182
Enable Electronic Hookswitch182
Change the Headset Mode183
Controlling Calls with Electronic Hookswitch183
Disconnect Your Headset183
Controlling Your Phone with Polycom Desktop Connector184
Setting up and Enabling the Polycom Desktop Connector184
Connect Using the Indirect Method185
Disable the Polycom Desktop Connector186
Using the Polycom Desktop Connector187
Access Your Phone Screens187
Using Keyboard Shortcuts to Perform Tasks on Your Phone187
Enter Text in a Different Language189
Accessibility Features203
Maintaining Your Phone207
Investigate Warnings207
Remove Warnings207
Restart Your Phone208
Update the Phone's Configuration208
Test the Hardware209
Cleaning the Screen209
View Software Details210
Updating the Phone Software210
Update the Phone Software210
Postpone Software Updates211
Exit the Software Update Notification212
Troubleshooting213
View the Status of the Personal Address Book214
Polycom Desktop Connector215
Troubleshoot Audio and Echo Issues216
Reset the Phone to Factory Defaults217

Polycom VVX 150 - Page 218

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