Verify (reproduce) the issue.
Operate the unit in normal user mode and attempt to reproduce the reported failure Determine
if the error is a repeatable or intermittent type failure Make note of any additional observations
(noises, vibrations, etc.) that occur at the time of the failure which may then be used to help
resolve the issue.
Note: It is important to keep in mind that some issues are weight (load) related. You
may need to test the unit at minimum and maximum load limits to reproduce the fail-
ure.
Perform hardware validation diagnostic tests
Perform the equipment Hardware Validation Tests (LED consoles) or System Tests (Touch-
screen consoles) to help isolate the cause of the issue. These tests will help identify failed
systme components. Resolve any resulting failures.
Verify Club Settings
Verify that one of the workout limit settings are not causing a failure, see Club Settings (LED
consoles) or System Settings Workout LImits (Touchscreen consles). If a failure is observed
while using the machine but passes the hardware validation system tests, this could be an
indication that one of the club parameters limits settings is causing the issue.
Verify that there are no new error codes
After correcting the issue, reopen the Error Log and verify that there are no remaining active
error codes. This will verify that the original error codes are not reoccurring and that there are
no new error code issues. If the error code is reoccurring, the issue may be mileage related,
review the error code odometer history to verify if the error event is related to mileage inter-
vals.
Note:If there is no logged error codes and the issue persists, you will need to use
observable and audible indicators to identify the source of the failure. Also make
sure that there are no related service bulletins that may resolve the issue. Browse
the list of available Troubleshooting procedures for related Troubleshooting inform-
ation.
Verify service bulletins
Review the list of machine service bulletins and tech-tips and verify that there are no current
bulletins that may fix the issue.
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67
9 Troubleshooting
Basic Steps
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