Viewing Error Codes (Error Log & Event Log)
Error event codes are logged, stored, and viewed in either the Error Log or CPA Event Log
menus depending on the console model, see Error Log & CPA Event Log:
TIP: Deleting Error Codes from the Error Log: Press and hold the PAUSE/RESET
key for a minimum of 6 seconds to open the Error Log and view all logged error codes.
If there are no logged error codes, the "Stuck Key" message will show. To remove
error codes, select the error code and press/hold the QUICK START key until the
"NO ERRORS" message shows.
P62, P80, and P82: Access Hardware Validation (51765761) > select About > CPA Event
Log
Note: Unlike the Error Log, error codes cannot be manually removed from the CPA
Event Log.
Error Code Troubleshooting Guide
A complete list of error codes including the code description, related issues/symptoms,
troubleshooting, and repair information is provided in the
Error Code Troubleshooting Guide
,
see Error Code Troubleshooting Guide.
The
Error Code Troubleshooting Guide
contains the following information:
l The error code description
l The affected system components
l The Issues and Symptom information
l Troubleshooting and repair information
Troubleshooting with Error Codes
Getting Started
You will need a copy of the “
Error Code Troubleshooting Guide
” to learn Information about the
error codes including the code description, related issues/symptoms, troubleshooting and
repair information, click Error Code Troubleshooting Guide.
Using Error Codes to troubleshoot
1. Access the service software Error Log or CPA Event Log (see Error Log & CPA Event
Log) to view any current and past error code events.
2. Go to the Error Code Troubleshooting Guide, look up the error code and follow the
Troubleshooting information
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