Fault Messages
273
ERROR: DRAM AT
ADDRESS XXXXXXXX
Yes The printer cannot find
the engine controller
program or the validation
checksum is corrupt.
Download the program again. If the
message appears, contact your
authorized service representative.
1
ERROR: EC
PROGRAM NOT
VALID
The printer cannot find
the engine controller
program or the validation
checksum is corrupt.
Download the program again. If the
message occurs again, contact your
authorized service representative.
1
ERROR: EC
STOPPED AT STATE
XXXX
No XXXX is a number from
0000 to 0010. The
Engine Controller has
stopped and is in the
state identified by the
number displayed.
Contact your authorized service
representative.
1
ERROR: FLASH DID
NOT PROGRAM
Yes The printer encountered
an error trying to program
flash memory.
Download the program again. If the
message displays again, contact
your authorized service
representative.
1
ERROR: FLASH NOT
DETECTED
No The printer could not find
flash memory.
Contact your authorized service
representative.
1
ERROR: LOCKED
SN=nnnnnnnnnnnnnnn
nnnnnn
No nnnnnnnnnnnnnnnnnnnn
n is the serial number of
the printer’s security key.
The SPX serial number
does not match the
printer’s serial number
and cannot be used with
the printer.
Contact your authorized service
representative.
1
ERROR: NO DRAM
DETECTED
No The printer could not find
any DRAM.
Contact your authorized service
representative.
1
ERROR: NVRAM
FAILURE
No The non-volatile SRAM
on the controller board
has failed.
Contact your authorized service
representative.
1
ERROR: PROGRAM
NEEDS MORE DRAM
No The printer requires more
DRAM to run the
downloaded program.
Contact your authorized service
representative.
1
ERROR: PROGRAM
NEEDS MORE FLASH
No The printer requires more
flash memory to run the
downloaded program
Contact your authorized service
representative.
1
ERROR: PROGRAM
NOT COMPATIBLE
Yes The printer is not
compatible with the
downloaded program.
Use the correct emulation software
options(s) for this printer model.
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution
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