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Chapter 7 Diagnosing Problems
ERROR: PROGRAM
NOT VALID
Yes The printer does not see
a program in flash
memory.
There is no program in printer
memory. Download the emulation.
ERROR: SECURITY
KEY NOT DETECTED
No The security key is not
present or failed.
Contact your authorized service
representative.
1
ERROR: SHORT AT
ADDRESS XXXX
No Hardware failure in
SDRAM or controller
circuitry.
Contact your authorized service
representative.
1
ERROR: WRITING TO
FLASH
No Hardware or software
fault in flash memory.
Contact your authorized service
representative.
1
ERROR: WRONG
CHECKSUM
No The printer received the
complete program but the
checksum did not match.
The data may have been
corrupted during
downloading.
Contact your authorized service
representative.
1
ERROR: WRONG
OEM
No The SPX inserted in the
debug port is not
intended for this model
printer or this OEM.
Contact your authorized service
representative.
1
ERROR: WRONG
PRINTER TYPE
No The SPX inserted in the
debug port is not
intended for this model
printer or this OEM.
Contact your authorized service
representative.
1
ETHERNET ADAPTER
BEING INITIALIZED
N/A Status message
indicating that the
ethernet interface is
processing the boot
procedure.
No action is required.
ETHERNET
DETECTED
N/A Status message
indicating that the
Network Interface Card
has established
connection.
No action is required.
ETHERNET
INITIALIZING
No Status message: the
internal Network Interface
Card is processing the
boot procedure. (May
occur with older versions
of microcode.)
No action is required.
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution
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