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Chapter 7 Diagnosing Problems
PAP UNEXP INT* No Paper Unexpected
Interrupt. Firmware error
on controller board.
Contact your authorized service
representative.
1
PARAMETER ERROR* No Illegal parameter value
received in command
code over a coax/twinax
interface.
Contact your system administrator.
PARITY ERROR Yes The printed output may
contain a random ?
(question mark)
characters.
Check your printer serial interface
parameter settings; if necessary,
adjust them so that they match the
settings of the attached host.
PLAT INV CMD* No Platen Invalid Command.
Firmware error on
controller board.
Contact your authorized service
representative.
1
PLAT INV PARM* No Platen Invalid Parameter.
Firmware error on
controller board.
Contact your authorized service
representative.
1
PLAT INV STATE* No Platen Invalid State.
Firmware error on
controller board.
Contact your authorized service
representative.
1
PLEASE WAIT...
RESET IN
PROGRESS
N/A Status message: the
printer finished loading
the program into flash
memory and is
automatically resetting
itself.
No action is required.
POWER SUPPLY HOT Yes Power supply sensors
report high temperatures.
Check printer environment. If hot or
dusty, relocate printer. Contact your
authorized service representative if
this occurs frequently.
1
PRINTER HOT Yes This message indicates
internal temperatures
over 60° Celsius (140°
Fahrenheit).
Check printer environment. If hot or
dusty, relocate printer. Contact your
authorized service representative if
this occurs frequently.
1
PRINTER UNDER
REMOTE CONTROL
No Status message: The
printer is under the
control of PrintNet
Enterprise (PNE) remote
management software.
No action is required.
PROTECTED INSTR* No Protected Instruction.
Firmware error on
controller board.
Contact your authorized service
representative.
1
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution
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