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Chapter 8: Troubleshooting
• Responding to an Audible Alarm (page 163)
• Checking the System Status LED (page 164)
• Checking Disk Status LEDs (page 164)
• Replacing a Failed Disk Drive (page 165)
• Checking RAID Volume Status in PASM (page 166)
• Checking File System Status in PASM (page 168)
• Checking the Event Log in PASM (page 169)
• Checking Enclosure Status in PASM (page 173)
• Solving Network Connection Problems (page 174)
• Checking Your Email Inbox (page 179)
• Restoring the Default Password (page 179)
• Resolving a Windows Firewall Issue (page 180)
This chapter deals problems you might encounter with your SmartStor and how
to resolve them. Also see “Frequently Asked Questions” on page 183.
Responding to an Audible Alarm
The SmartStor has two beep patterns
• Single beep, not repeated – The SmartStor is online
• Two beeps, continuously repeated – The SmartStor reports a problem
When you boot or reboot the SmartStor, and the buzzer is enabled, the buzzer
sounds one time to indicate that the SmartStor is online.
If you hear the two-beep pattern, check the following items:
• System Status LED (see below)
• Drive Status LED (see page 164)
• RAID Volume status in PASM (see page 166)
• File System status in PASM (see page 168)
• Enclosure status in PASM (see page 173)
• Event Log in PASM (see page 169)
• Your email inbox (see page 179)
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