COPYRIGHT © 2014 RED.COM, INC
RED DSMC OPERATION GUIDE
955-0020_V5.2, REV-G | 160
CANNOT CONTROL CAMERA EXTERNALLY
SYMPTOM
The camera displays the message “For reliable external control over Ethernet your camera’s hardware may need
to be upgraded. Please contact your Bomb Squad representative”.
POTENTIAL RESOLUTIONS
If you see this message, contact your Bomb Squad representative to have your hardware upgraded. You will
not be able to control the camera externally until the hardware is upgraded.
CAMERA DOES NOT RECOGNIZE LENS
SYMPTOM
The camera does not recognize the attached lens.
POTENTIAL RESOLUTION
Ensure that the lens is compatible. For more information, go to “Lens Mounts and Lenses” on page 182.
If using a PL lens, ensure that the BRAIN is providing power to the lens: go to Menu > Settings > Setup >
Lens and select the Enable Power to Lens check box.
Detect the lens: go to Menu > Settings > Setup > Lens and select Detect Lens.
CAMERA CANNOT PAIR TO REDMOTE
SYMPTOM
The camera cannot pair to the REDMOTE.
POTENTIAL RESOLUTIONS
Ensure REDMOTE display indicates IDLE before attempting to pair the camera to the REDMOTE.
Ensure the REDMOTE is detached from the rear of the BRAIN and turned on.
Ensure the REDMOTE wireless in turned on.
Ensure display does not show the message “REDLINK Upgrade Required”.
CANNOT SEE MENUS ON LCD TOUCHSCREEN
SYMPTOM
The LCD touchscreen does not display menus.
POTENTIAL RESOLUTION
Double-tap the LCD touchscreen to exit Clean mode.
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