Redback SH5000 - Page 53

Redback Technologies
Installation Manual - Redback Smart Hybrid System - v 2.0
53
LED
COLOUR &
PATTERN
MEANING AND OR
PROBABLE CAUSE
SOLUTION(S)
BATTERY
Battery detection
error, or detection
does not match the
Installer created
configuration.

Restart the EMS.

Check inverter settings.

Check batteries and ensure internal cables are properly connected.
OK
The EMS & BMS are communicating. No action required.
Battery detection
error

Turn batteries OFF.
Ensure all battery Power and BMS cables are correctly installed. Ensure
Pylontech DIP switches are correct.
Restart batteries.
Batteries do not
match saved
configuration

See Battery detection error above. Note batteries present
Review configuration in the Redback app or portal.
NETWORK
OK
Connected to the Redback Cloud. No action required.
Connected to local
network but
Redback Cloud not
found.

Ensure the local network is internet connected.

Log in to portal.redbacktech.com

Login success: Indicates the home network is preventing the
inverter from connecting to the internet. Ask the homeowner to
change their network and or firewall settings.

Login failed: Indicates a Redback server issue. Contact Redback
for advice.
Inverter not
connected to local
network

Ensure the local network is operating correctly.

Inverter requires onboarding.
BLUE
TOOTH
Bluetooth is
discoverable

If required, connect to the inverter using your phone and the Redback
app.
Bluetooth is
connected

Proceed with onboarding or setup.
Bluetooth OFF

BT deactivates 30 minutes after EMS restart. Restart the EMS to
activate discoverable Bluetooth.
LEGEND:
OFF
ON
Flashing