8004708 Cellometer™ Ascend User Manual Rev A 47
Chapter 10. Troubleshooting and FAQs
This chapter lists troubleshooting steps for resolving potential issues, common instrument messages and
Frequently Asked Questions (FAQs).
TROUBLESHOOTING AND INSTRUMENT MESSAGES
Instrument cannot be powered on
• Check to ensure the Power Supply and Power Cord provided with the instrument are being used.
• Check to ensure Power Supply and Power Cord are not kinked or tangled.
• Check to ensure Power Supply and Power Cord are plugged in properly to both instrument and electrical
outlet accordingly.
• If Power Cord is plugged into a surge protector (recommended), be sure that surge protector is powered on.
• Check to ensure the Power Switch is in the ON position.
Once the instrument has been powered on, confirm the light on front of the instrument (above Sample Slot) is lit.
Instrument displays an error or hangs during image preview/acquisition
If the instrument displays an error or hangs during image preview/acquisition, exit the application by closing the
window and then re-launch the software by double-tapping the Matrix icon. If it is necessary to access the Task
Manager application, swipe up from the bottom of the touchscreen to display the taskbar.
If the error persists, power cycle the instrument as indicated below. Launch the software and proceed with image
preview/acquisition.
1. Power OFF the instrument.
2. Remove all USB devices (e.g., mouse, keyboard, USB drive).
3. Unplug the instrument Power Cord from the electrical outlet (wait 5 seconds).
4. Plug the instrument Power Cord into the electrical outlet.
5. Power the instrument ON (with no USB devices attached).
6. Once the instrument is fully booted, reconnect any USB devices.
Note: If the instrument continues to hang during image preview/acquisition, verify that sufficient storage space is
available on the Operating Computer. If local storage is full, use the Matrix software to export any scans that can
be kept in an external or server storage system, and then delete as many scans as possible. If scans are deleted,
click the Recover Free Space button.
In cases where this issue is not resolved by the procedure above or if it continues to happen on a regular basis,
contact Support by visiting https://www.revvity.com/contact-us or send an email to: CellC-support@revvity.com
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