Problem Causes Solutions
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your Login User Name and Login
Password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started .
"Authentication has failed."
appears.
The entered Login User
Name or Login Password is
not correct.
For details about the correct Login User
Name and Login Password, see
Security Guide .
"Authentication has failed."
appears.
The machine cannot perform
authentication.
For details about authentication, see
Security Guide
.
"You do not have the
privileges to use this
function." continues to be
displayed even though you
have entered a valid user
name.
The logged in user name
does not have permission for
the selected function.
For details about how to set
permissions, see Security Guide .
An error message remains,
even if misfed paper is
removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in
the tray.
Remove misfed paper, and then open
and close the cover. For details about
removing jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
An error message remains,
even if consumables are
replaced and/or misfed
paper is removed.
This may occur if the HDD is
not installed.
Press the [Start] key.
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
• Load paper into the paper tray
with the print side up.
• Load paper into the bypass tray
with the print side down.
When You Have Problems Operating the Machine
153
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