Service Call Conditions
SM 4-31 G160/G161
G160/G161
SC
[Level]
Symptom Possible Cause/Required Action
SC not defined
992
[D]
SC that is not controlled in
the system occurs.
Defective system software
Application start error
998
[D]
No applications start within
60 seconds after the power is
turned on.
Loose connection of RAM, DIMM and SD card
in slot 1
Defective controller
Software problem
1. Check if the RAM, DIMM and SD card in
slot 1 are properly connected.
2. Reinstall the controller system firmware.
3. Replace the controller.
If a problem always occurs in a specific condition (for example. printer driver
setting, image file), the problem may be caused by a software error. In this case,
the following data and information needs to be sent back to your product
specialist.
Symptom / Possible Causes / Action taken
Summary sheet (SP mode “1 Service/Printer SP”, SP 1004 [Print Summary])
SMC - All (SP 5990 2)
SMC - Logging (SP 5990 4)
Printer driver settings used when the problem occurs
All data displayed on the screen (SC code, error code, and program address
where the problem is logged.)
Image file which causes the problem, if possible
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