SERVICE CALL CONDITIONS   
G104 4-14  SM 
Controller Error 
The following table shows the controller error codes. These codes show at the 
following times if an error occurs: 
•  Power-on 
•  After the power-on self diagnostic test 
Important: Always try turning the main switch off and on to check if the problem 
persists. 
 
Item 
SC 
Symptom  Possible Cause/Required Action 
[00FF] Watch-dog error 818 
[D] 
While the system program 
is running, other processes 
do not operate at all. 
•  Defective controller 
1.  Replace the controller if it occurs frequently. 
[0696e] Kernel stop: Process error 
System completely down 
•  Defective RAM DIMM 
•  Defective SD card in slot 1 
•  Defective controller 
•  Software error 
1.  Check and/or replace the RAM DIMM. 
2.  Check and/or replace the SD card in slot 1. 
3.  Replace the controller. 
4.  See NOTE at the end of the SC table. 
 
 
[0766d] Kernel stop: VM full error 
Unexpected system 
memory size 
•  Defective RAM DIMM 
•  Defective SD card in slot 1 
•  Defective controller 
•  Software error 
1.  Check and/or replace the RAM DIMM. 
2.  Check and/or replace the SD card in slot 1. 
3.  Replace the controller. 
4.  See “NOTE” at the end of the SC table. 
 
 
[4361] Kernel stop: Cache error 
Cache error in the CPU 
•  Defective CPU 
1.  Replace the controller board. 
 
 
[----] Kernel stop: The others 
819 
[D] 
Error in OS 
•  Defective memory 
•  Defective flash memory 
•  Defective CPU 
1.  Replace the controller board.