SERVICE CALL CONDITIONS
SM 4-15 G104
Trouble-
shooting
Item
SC
Symptom Possible Cause/Required Action
[0001-0015] [000A-000D] Self-diagnostic error– CPU: Detailed error code
During the boot monitor
program and self-
diagnostic, any exception or
cut-in are not supposed to
happen. If these happen, it
is defined as SC.
• Defective CPU device
• Defective boot monitor program or self-diagnostic
program
1. Replace the controller board.
2. Reinstall the system firmware.
[00FF] Self-diagnostic error– CPU: Detailed error code
Cache access error in the
CPU
• Defective CPU
• Defective local bus
1. Turn the main switch off and on.
2. Reinstall the system program.
3. Replace the controller board.
[0601, 0602, 0605, 0606, 0607, 0609] Self-diagnostic error– CPU: Detailed error
code
Exceptional command does
not operate even though it
is executed on purpose.
• Defective CPU devices
1. Replace the controller board
[060A-060E] Self-diagnostic error– CPU: Detailed error code
Cut-in command does not
operate when it is executed.
• Defective CPU devices
• Defective ASIC devices
1. Replace the controller board
[0610] Self-diagnostic error– CPU: Detailed error code
Timer cut-in does not
operate even though it is
set.
• Defective CPU devices
1. Replace the controller board
[0612] Self-diagnostic error– CPU: Detailed error code
Cut-in in ASIC occurs.
• Defective ASIC
• Defective devices in which ASIC detects cut-in.
1. Replace the controller board.
[06FF] Self-diagnostic error– CPU: Detailed error code
The pipeline clock
frequency rate is different
from the prescribed value.
• Defective CPU devices
• Mode bit data error, which is used for initialising
CPU
1. Replace the controller board
[0702] Self-diagnostic error– CPU: Detailed error code
The result when the
program is executed in the
command cache is different
from desirable value.
• Insufficient CPU cache
• Insufficient memory process speed
1. Replace the controller board.
2. Replace the RAM DIMM.
[0709, 070A] Self-diagnostic error– CPU: Detailed error code
820
[D]
Even you write the data in
the only cache of memory,
the data is actually written
in another area of memory.
• Defective CPU devices
• Incorrect SPD
• Boot mode setting error
1. Replace the controller board.
2. Replace the RAM DIMM.
To Next Page
Loading...
