SERVICE CALL CONDITIONS
G104 4-16 SM
Item
SC
Symptom Possible Cause/Required Action
[0801, 0804, 0807, 0808, 0809, 80A] Self-diagnostic error– CPU: Detailed error
code
An error occurs when
checking the TLB.
• Defective CPU devices
1. Replace the controller board.
[4002-4005] Self-diagnostic error– CPU: Detailed error code
The calculation error in the
CPU occurs.
• Defective CPU
1. Replace the CPU.
[0B00] Self-diagnostic error - ASIC
ASIC and CPU timer error
detected during self-
diagnostic.
• Defective controller
1. Replace the controller if the error is frequent.
[0D05] Self-diagnostic error– ASIC
821
[D]
The CPU checks if the
ASIC timer works properly
compared with the CPU
timer. If the ASIC timer
does not function in the
specified range, this SC
code is displayed.
• System firmware problem
• Defective RAM-DIMM
• Defective controller
1. Reinstall the controller system firmware.
2. Replace the RAM-DIMM.
3. Replace the controller board.
[3003] Self-diagnostic error– HDD: Time out error
When the main switch is
turned on or starting the
self-diagnostic, the HDD
stays busy for the specified
time or more.
• Loose connection
• Defective HDD
• Defective controller
1. Check that the HDD is properly connected to the
controller.
2. Replace the HDD.
3. Replace the controller.
[3004] Self-diagnostic error– HDD: Command error
822
[B]
When the main switch is
turned on or starting the
self-diagnostic, the
diagnostic error from HDD
occurs.
• Defective HDD
1. Replace the HDD.
[6101] Self-diagnostic error – NIC: MAC address check sum error
The result of the MAC
address check sum does
not match the check sum
stored in ROM.
• Defective controller
1. Replace the controller.
[6104] Self-diagnostic error – NIC: PHY IC error
The PHY IC on the
controller cannot be
properly recognized.
Same as [6101]
[6105] Self-diagnostic error – NIC: PHY IC loop back error
823
[B]
An error occurred during
the loop-back test for the
PHY IC on the controller.
Same as [6101]
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