SCANVIEW ScanMate 5000 - Scanning problems

Problem Possible Cause Solution
Scanning problems
White scan in trans- 1. Transmission bulb blown. ☛ Change bulb.
mission. 2. Scanner not white calibrated. ☛ Perform white calibration
in transmission.
☛ Contact ScanView support
No light in reflection 1. Relection bulb blown. ☛ Change bulb.
scan. 2. Cables loose. ☛ Secure cables.
☛ Contact ScanView support
No light in transmission 1. Transmission bulb blown. ☛ Change bulb.
scan. 2. Cables loose. ☛ Secure cables.
☛ Contact ScanView support
Scan out of focus. 1. Defective sensor or focus ☛ Replace sensor module.
motor.
Color cast in scan. 1. Calibration required ☛ Carry out white calibration
Register error. 1. DC motor bearings noisy ☛ Replace DC motor.
8 • TROUBLE SHOOTING
Edition 1 • January 1996 Service Manual • ScanMate 4000/5000
8•3
Caution! ☛ Turn off power on both the scanner and computer before connecting or
disconnecting the SCSI cable or Control board, otherwise the SCSI con-
troller may be damaged.