Glossary
A31003-S2360-U106-2-7619, 2009-03-25
106 OpenScape Xpressions V6 PhoneMail, User Guide
Glossar.fm
Guest Access
(Answering Machine Mode)
Access to the answering machine function via a special access number that
either allows leaving a message in the mailbox or merely initiates the playback
of an information greeting.
Interactive Voice Response
(IVR)
IVR is best imagined as “voice computer”. Instead via keyboard, entries are
made via telephone tone dialing keys. As output, prepared voice recordings or
synthesized greetings are played by means of Text-to-Speech instead of
graphical elements made visible on a monitor. Examples of IVR applications are
voicemail systems or an automated attendant.
Mailbox Mailbox is the term for the data directory in which all incoming messages, be it
an e-mail, a fax or voicemail are stored for processing at a later date.
Message Store Generic term for the part of a mail system that contains the user mailboxes.
Message Transfer Agent
(MTA)
The MTA is a major OpenScape Xpressions kernel component. It is responsible
for managing the transmission paths of messages, dialogs and transactions.
Personal Identification Number
(PIN)
Secret number for user identification. Entering the PIN is mandatory for
accessing the individual mailbox. You can omit the PIN entry for mailbox access
only via the maximum of three phone numbers that you have specified for
voicemail retrieval without identification.
Redirected Number
(REDIR)
Redirected Number is a PBX feature. In a voicemail system, a number is
configured for the Answering Machine Mode. In case of absence, a mailbox
owner can redirect his/her telephone to this number. If this mailbox owner is then
called, the caller is routed to this special voicemail system number. The phone
number of the originally called telephone is transmitted as Redirected Number
and used by the voicemail system to transfer the call to the desired mailbox.
SMS
(Short Message Service)
Text transmission service per mobile phone. You can send a text message of
maximal 160 characters to a cell phone.
Telephone User Interface (TUI) Describes the telephone as interface for entering voice and other data. Here the
telephone does not only serve to transmit voice messages but can also be used
as entry device (via the 12 keys of the keypad) and, depending on whether this
function is currently supported, as display.
Text-to-Speech
(TTS)
Conversion of a text mail into a spoken message by means of special programs.
In this way e-mails can be retrieved via a Telephone User Interface (TUI).
Universal access The Universal Access is an extension of the Guest Access with individual access
number. If provides the option to directly access the individual mailbox by
pushing the pound key.
User Interface User Interface is the entry and output medium that allows access to arbitrary
system resources. This can be a client program (e. g.
Microsoft Outlook
or
Communications
), an administration program (e. g.
XPR Monitor
) or the
telephone with its display and keypad in a voicemail system such as
OpenScape
Xpressions
Phonemail
.
Voicemail
(VM)
Transmission of voice recordings to a mailbox. Voice recordings can be for
example incoming telephone calls that are forwarded to a mailbox via call
rerouting (answering machine function). Recording or playback occurs either via
telephone or a sound card implemented in the PC.
Web Assistant
The
Web Assistant
is a client (operating program with graphic user interface) that
allows to perform user and administrative settings at the OpenScape Xpressions
system via an Internet browser. This implies that these configurations can also
be executed via Internet.
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