Siemens PhoneMail - Message Not Sent; Company-Internal Messages (User Privilege)

Intro.fm
A31003-S2360-U106-2-7619, 2009-03-25
OpenScape Xpressions V6 PhoneMail, User Guide
17
The OpenScape Xpressions PhoneMail Voicemail System
About this Manual
If the system realizes that only one recipient matches the entry you are making, he/she is immediately offered for
addressing.
If no recipient matches your entry, the system immediately informs you accordingly by announcement.
1.2.1.13 Message not sent
Messages are automatically moved to the “messages to be sent” draft folder, when you have recorded a message
and shut down
OpenScape Xpressions PhoneMail without entering a recipient address (phone number).
NOTE: After you have entered a phone number, voicemails will be automatically sent when you log off from
OpenScape Xpressions PhoneMail respectively put the phone down.
When you log on to the system again, the messages will be moved to the outbox folder. You can then access these
messages, further process and send them.
1.2.1.14 Company-internal Messages (User Privilege)
PhoneMail supports the type of company-internal message. Via this type a privileged user can enforce specific
message properties by sending messages to a distribution list.
After you have addressed a distribution list you can send a message via a special send option (key 5) as
company-internal message.
Messages of this type have the following special properties.
• Company-internal messages can only be sent via the
PhoneMail TUI.
• Company-internal messages are displayed in the Web Assistant grayed out only, and cannot be opened or
edited there.
• Company-internal messages are always played twice by the
PhoneMail user before they can be deleted or
saved.
• Company-internal messages cannot be forwarded until they have been saved.
• Company-internal messages are managed by
PhoneMail in two separate message queues. In a queue for
urgent messages and in a queue for not urgent, company-internal messages. The messages in these two
queues are announced in the TUI before all other messages.
• While a company-internal message is being played,
PhoneMail does not accept any DTMF commands.
• If the
PhoneMail user leaves his/her mailbox without deleting or saving the company-internal message, it will
be announced as new company-internal message next time the user dials in.
• If the
PhoneMail user saves a company-internal message, it will be saved as a standard voice message.