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OpenScape Xpressions V6 PhoneMail, User Guide
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Operating your Mailbox with OpenScape Xpressions PhoneMail
Using your own Mailbox (Direct Access)
– Personal greeting for external and internal callers:
One private greeting can be set for external callers and another for internal callers. You may want to have
a more formal greeting for external callers. You can inform internal callers of your current whereabouts, for
example.
– Greeting when extension is busy:
The callers always receive this announcement when the telephone is busy. Thus it is possible to configure
a greeting to inform the caller that someone speaks on the line and give the deputy's number.
– After hours greeting:
This greeting is played back to callers who dial an extension outside of business hours. You can use this
greeting to notify callers of your office’s business hours. Business hours are programmed via the web-
based configuration interface (see
OpenScape Xpressions WebAssistant
manual) under “Time Profiles”.
• Toggling Answering Machine Mode/Infobox Mode
In simple mode this switch is performed from the answering options menu and is globally valid for all greetings.
Preventing callers from leaving messages is useful, for example, if you cannot be contacted for a long period
of time. In this situation, you should provide a message to alert callers to this fact.
NOTE:
In extended mode you can individually set for each greeting type whether or not a caller may leave a
message.
• Call forwarding to the
OpenScape Xpressions PhoneMail
referral extensions (privilege)
You find the operating instructions in Section 2.2.6.4, “Specifying the OpenScape Xpressions PhoneMail
Referral Extension (Privilege)”, on page 61.
You can set your private
OpenScape Xpressions PhoneMail
referral extension.
If you have set
Greeting only
as answering mode, the caller will be re-directed to your referral extension either
automatically or by pushing a key, provided that the caller remains on the line after the greeting has been
played.
NOTE:
You can also use this number to define the programmable caller menu for the Forward Access.
• Recording names
You find the operating instructions in Section 2.2.6.5, “Recording Names”, on page 62.
You can record you name similar to a greeting. Other users will hear your name when they send messages to
you or receive messages from you.
• Specifying the mobility number for call forwarding (privilege)
You find the operating instructions in Section 2.2.6.6, “Specifying the Mobility Number for Call Forwarding
(Privilege)”, on page 63.
You can enter the desired phone number here so that callers can reach you at an arbitrary number (for
example a cell phone). As with the
OpenScape Xpressions PhoneMail
referral extension number, this setting
can also be used in the Forward Access menu.
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