Siemens SITRANS SCM IQ - Sending the Log Files to Technical Support

If you install or exchange system expansions and damage your device, the warranty
becomes void.
CAUTION
Electrostatic sensitive devices (ESD)
The device contains electronic components which are destroyed by electrostatic charges. This
can result in malfunctions and damage to the machine or plant.
Make sure you take precautionary measures even when you open the device, for example,
when opening device doors, device covers or the housing cover. For more information, refer to
the ESD Guideline.
Limitation of liability
All technical speci󹪝cations and approvals of the device only apply if you use expansion
components that have a valid CE approval (CE mark). The installation instructions for expansion
components in the associated documentation must be observed.
UL approval of the device only applies when the UL-approved components are used
according to their "Conditions of Acceptability".
We are not liable for functional limitations caused by using third-party devices or
components.
6.2.2 Sending the log 󹪝les to technical support
Introduction
For diagnostics you can export the SITRANSCC220 log 󹪝les to a USB stick.
Procedure
1. Plug in an empty and fat32 formatted USB stick with 16GB free disk space into your PC.
For USB stick speci󹪝cations see chapter Technical speci󹪝cations SITRANS CC220 (Page63).
2. Create a 󹪝le named “ConBox_Commands.json” directly on the USB stick.
3. Open the “ConBox_Commands.json” 󹪝le in a text editor.
4. Enter the following USBcommand:
{
 "Commands": [
 {
 "Cmd":"CopyArchivedLogsToUsbStick",
 "DeleteAfterCopy":"false"
 }
 ]
}
5. Save the changes to the "ConBox_Commands.json".
Service and maintenance
6.2Maintenance and repair work for SITRANS CC220
SITRANS CC220 and SITRANS MS200
Compact Operating Instructions, 10/2023 - DRAFT, A5E...-AA 47