Chapter A: Tips and Troubleshooting
A-13
About Your Music System
If you make a call to Sonos Customer Support, you may be asked for specific details
regarding your Sonos Multi-Room Music System. You can find this information by
choosing one of the following options:
• From the Music menu on your Sonos Controller, select System Set-
tings>About Your Multi-Room Music System.
Or,
• From the Sonos Controller for PC menu bar, select Help>About Sonos.
Or,
• From the Sonos Controller for Mac menu bar, click Sonos>About Sonos.
Support Diagnostics
Support Diagnostics should only be accessed if you are talking with a Sonos Support
representative. (Go to www.sonos.com/support/contact to find the correct telephone
number for your country.) For general Sonos support information, go to
www.sonos.com/support.
Using the Sonos Controller for Mac or PC
1. From the File (or Sonos) menu, click Preferences.
2. Click the Diagnostics tab.
3. Click Submit Diagnostics if you are instructed to by your Sonos Support
representative.
Using a handheld Sonos Controller
1. From the Music Menu, touch Settings>Advanced Settings.
2. Touch Submit Diagnostics and follow the on-screen prompts.
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