Spire SPp10 - Page 77

76
The terminal was unable to connect to your Acquirer(s) (See page 81 for help with troubleshooting
communication problems or call the helpdesk).
The terminal was unable to connect to your Acquirer(s). This
is only displayed when the terminal has previously attempted
a Settlement that had a Totals Unconfirmed response.
PLEASE NOTE:
If you are unsure of any aspect relating to the Settlement
procedure, please contact your Acquirer or the helpdesk.
The terminal will print the error code ‘73’ on the receipt of each transaction after the discrepancy
occurred. This will require you to receive the receipts for that day’s transactions to find the one
that caused the error. Once discovered you can contact the Acquirer to rectify the situation.
PLEASE NOTE:
Manual program updates will reset the totals and may cause this response.
There has been a discrepancy in the total value of the transactions that the Acquirer has and those
in the terminal (i.e. the totals are out of balance).
Totals Unconfirmed
Cannot Confirm
Totals Disagree
Settlement (Cont.)
Page 76.
Example Of Settlement Receipts
09 NOV 13 12:00
Z TOTALS
SPIRE PAYMENTS
SALISBURY
SP1 2UD
TERMINAL ID: 91234567
STREAMLINE
MERCHANT ID: 123000123
TOTALS AGREED
TXN 1234 :76
VISA
CURRENT
2 VOID
2 DECLINED
80 £1905.32 DR
2 £75.00 CR
TOTAL £1830.32 DR
CURRENT TOTAL S1
FOR TXNS 0001-0109
80 £1905.32 DR
2 £75.00 CR
TOTAL £1830.32 DR