QA BEAMCHECKER™ PLUS 88
25 Service Policy
If service, including recalibration, is required, please contact Standard Imaging’s Customer
Service department by phone or email prior to shipping the product. Standard Imaging’s
Customer Service and Technical Service staff will attempt to address the product issue via
phone or email. If unable to address the issue, a return material authorization (RMA) number
will be issued. With the RMA number, the product can be returned to Standard Imaging. It is
the responsibility of the customer to properly package, insure and ship the product, with the
RMA number clearly identified on the outside of the package. The customer must
immediately file a claim with their carrier for any shipping damage or lost shipments. Return
shipping and insurance is to be pre-paid or billed to the customer, and the customer may
request a specific shipper. Items found to be out of warranty are subject to a minimum
service fee of 1 hour labor (excluding recalibrations) for diagnostic efforts and require a
purchase order (PO) before service is performed. With concurrence from customer, the
product may be replaced if it is unserviceable or if the required service is cost prohibitive.
Products incurring service charges may be held for payment. Standard Imaging does not
provide loaner products. See the Standard Imaging Warranty and Customer Responsibility for
additional information.
26 Return Policy
No merchandise will be accepted for credit without prior approval of return. Please contact
Standard Imaging’s Customer Service Department to receive a return authorization number
before returning any merchandise for exchange or credit. Products manufactured by
Standard Imaging must be returned within thirty days of receipt of order in ‘like new’
condition. No credit will be given for products returned after thirty days from receipt of order.
A minimum twenty percent restocking fee will be charged on all returned merchandise. All
materials returned must be shipped pre-paid. Credit for returned goods will be issued to
customer's account for use against future purchases of merchandise only. Special orders,
custom products, re-sale (not manufactured by Standard Imaging) products, and ADCL
calibrations will not be accepted for return credit or exchange.
All products may not be registered, cleared, licensed or approved for sale in all countries or
territories. Please contact Standard Imaging Customer Care for details.
To Next Page
Loading...
Need help?
General
