Stratasys uPrint - Troubleshooting Common Printer Issues; Resolving Basic Operation Problems; Diagnosing and Fixing Build Errors; Addressing Specific Display Error Messages

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6 Troubleshooting
Troubleshooting
Problem Recommendation
No power
1. Verify power cord is securely plugged in.
2. Verify that the circuit breaker (at rear of printer) and the power switch (on left side
panel of printer) are both in the ON position.
3. Verify AC power is present at wall outlet.
Material not extruding Material may be clogged in tip see “Clogged tip” on page 51.
Purge material
accumulating on part.
Check condition of tip wipe assembly. Replace if worn. See “Tip wipe
assembly” on page 35
No text displayed on
Display Panel
Cycle power. see “Cycling power” on page 50.
Cannot communicate with
printer through network or
crossover cable
1. Make sure network cables are connected - at the printer, at the PC, or where
cables connect to network hubs.
2. Re-configure network settings.
3. If using a static network address, verify that the IP address entered in CatalystEX
matches the IP address entered in the printer.
4. Your network configuration may have changed. Contact your Network Adminis-
trator.
Error code displayed on
display panel
Contact Technical Support. For more information, refer to“Fault determination
codes” on page 49
Build Error Partial or bad part file sent to printer. Check STL file in CAD software for
errors; reprocess STL in CatalystEX and re-download to printer.
Error message on display panel Recommendation
Can’t Find Home – Check Modeling
Base
1. Verify a modeling base is inserted.
2. Modeling base may be used or defective – replace.
Material Error
Filament error
1. Remove the carrier and verify material is coming out of the material guide.
2. Verify material pulls freely from the carrier.
3. Verify the material tubes are free of material.
4. Reload material.
Material Error
Filament blocked
1. Remove carrier and verify material pulls freely from carrier.
2. Verify the material tubes are free of material.
3. If the path is not obstructed, clean debris from Filament Present Switch. See
“Remove debris from the Filament Present switch” on page 39
4. Reload material.
Material Error
Carrier invalid
1. Remove carrier and verify it is not empty.
2. Replace material spool.
3. Reload material.