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Fault determination codes
If a fault occurs which would prevent the printer from executing an operator request, the printer will
begin to shut down and cool. The panel will display an error code. An error-code list (with the
filename “error.txt”) can be found on the DVD-ROM for the printer firmware. (Because this list may
change with each new software version, be sure to check the error.txt attachment when you install
new firmware upgrades.)
After the printer has finished cooling, the only option displayed is Continue. Press Continue and the
printer will reboot and try to return to normal operation. If pressing Continue does not eliminate the
error, power should be cycled (see “Cycling power” on page 50.); wait 60 seconds before
switching power on again. In most cases you will be able to continue operation. However, if the
printer continues to shut down and display the same error, contact technical support.
Exporting printer configuration (.cfg) file
If your printer is receiving fault determination codes, you may need to export a configuration (.cfg)
file from your printer to send to Customer Support.
Exporting configuration file from printer:
1. Open CatalystEX from your workstation.
2. Click on the Printer Services tab.
3. Click on the Export Configuration button.
4. Browse to the directory where you wish to save the configuration file.
5. Click on the Save button.
6. Close CatalystEX.
Material Error
Filament broken
1. Remove the carrier and verify material is coming out of the material guide.
2. Verify material pulls freely from the carrier.
3. Verify the material tubes are free of material.
4. Reload material.
Load Error
Filament blocked
1. Remove the carrier and verify material is coming out of the material guide.
2. Verify the material pulls freely from the carrier.
3. Verify the material tubes are free of material.
4. If the path is not obstructed, clean debris from Filament Present Switch. See
“Remove debris from the Filament Present switch” on page 39
5. Reload material.
Load Error
Purge failed
1. Remove the carrier and verify material is coming out of the material guide.
2. Verify the material pulls freely from the carrier.
3. Verify the material tubes are free of material.
4. Check for and clear any excess material build up around the tips.
Unload Error
Unload failed
Remove the carrier and verify the material tubes are free of material.
Model/Support Jam
in head
clear before resuming
See “Material Jam” on page 6-52.
Pausing
1. P r e s s Resume.
2. Unload the material carriers and reinstall.
Note: Certain Filament related error messages will allow you to enter
maintenance mode after a 30 second timeout.
Error message on display panel Recommendation
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